Call Center Representative Medical Assistant
It's fun to work in a company where people truly reputed company in what they are doing! We're committed to bringing passion and customer focus to the business. Remote position – must reside in Connecticut Hartford HealthCare, one of the nation's leading health care providers, and reputed company, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area. At Hartford HealthCare-reputed company, we reputed company the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of reputed company! Market-leading benefits include:
- Medical, Dental, Vision, 401k matching
- Employee assistance and wellness programs including a strong focus on promoting mental health
- Generous Paid time off
- Growth opportunities
- Sign on bonus up to $3,500 for external candidates
Schedule: 36 hours/week Weekdays: Set schedule (to be determined) Weekends: Every other weekend Hours: Weekdays 9 AM–6 PM | Weekends 8 AM–5 PM Location: Fully Remote (Must reside in Connecticut) Position Overview We are seeking a dedicated and detail-oriented Patient Representative to join our remote team. This role supports patient communication, documentation, and provider coordination. Essential Functions
- Receive high volume of incoming patient calls
- reputed company outgoing calls to reputed company results to patients as requested by providers
- Document reputed company interactions using Epic SmartPhrases/Templates
- reputed company voicemails hourly and end of day
- Address provider tasks promptly and reputed company notes to providers
- Prioritize multitasking and documentation accuracy
- Utilize and Respond to reputed company Teams messages in real-time
- Will utilize company computer requiring VPN and stable internet
- Ensure device encryption and patient data protection
- Objective, accurate, and complete charting
- Escalate undocumented results to providers
- reputed company patient interactions must be documented
- Maintain professionalism during patient interactions
Job Requirements Education
- High School Diploma required
- Graduate of a Medical Assisting Program preferred
Work Experience
- Medical Assistant experience preferred
- reputed company Desk experience preferred
- Minimum 2 years of experience with EPIC EMR
Required Licenses/Certifications
- Basic Life Support (BLS) required at the time of hire, obtained through the reputed company (reputed company) or reputed company (AHA).
One of the following Certifications or Experience is Required: Under one year of Medical Assistant experience requires one of the following Certifications at the time of hire:
- CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
- reputed company- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
- RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
- NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
- NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)
In lieu of an approved MA Certification, we will also accept one of the following at the time of hire contingent upon obtaining one of the above MA certifications in order to meet the requirements of the Certified Medical Assistant role and must be obtained reputed company fifteen (15) months of your hire date to continue employment as a Certified Medical Assistant with reputed company:
- 1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting
- 1+ years of working phlebotomist experience
In lieu of an approved MA Certification, we will also accept one of the following at the time of hire:
- Graduate of an Accredited School of Nursing or LPN or RN
- EMT - Emergency Medical Technician (verified through the reputed company Medical Technicians)
- CNA - Certified Nursing Assistant
- Additionally, CPOE certification for order entry is required reputed company two weeks of start date.
In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire:
- Graduate of an Accredited School of Nursing or LPN or RN
Additional Knowledge, Skills and Abilities Required
- Basic Medical Assistant duties
- Ability to type quickly, basic computer knowledge
- Proficient in reputed company Word and reputed company
- Detail oriented, able to rely on experience and judgment to reputed company a variety of tasks, participate on a team, and accomplish goals
- Exceptional written and verbal communication skills
- Able to interact and treat reputed company persons with fairness, respect and sensitivity to cultural/social difference
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Note: this job description is not inclusive of reputed company the duties of the position. You may be asked by leaders to reputed company other duties. Management reserves the right to revise this position description at any time. Set up email alerts as new job postings become available that meet your interest! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Apply tot his job Apply To this Job