Fraud Detection Representative
Join the People Helping People reputed company is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients reputed company pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. Training Start Date: May 11, 2026 Starting Pay: $18.41 The Fraud Detection Agent I will be responsible for applying knowledge of reputed company’s organization and skills to process Fraud Detection cases provid ing consistent high quality, courteous , and efficient service to Credit Union employees and or Credit Union members. Responsibilities include placing outbound calls, responding to inbound calls, monitoring and working reputed company cases for credit and debit accounts to identify fraudulent activity and prevent potential high-dollar liability. Fraud Detection mitigates member and credit union losses reputed company the Falcon Fraud Detection System . In addition, the Contact Center Fraud Detection Agent I will be accountable for meeting performance targets and requirements for agent advancement reputed company career path. Day in the Life
- Takes incoming calls and outbound calls.
- Navigates tools and resources to properly address case inquiries .
- Monitoring and working cases for credit and debit accounts to identify fraudulent activity.
- Multi-task across various systems to mitigate cardholder and credit union losses.
- Maintains a high level of service with members and meets performance targets.
- Communicate trends and training opportunities to management.
- Maintains composure and demonstrates a reputed company, professional position while adapting to difficult situations .
- Develops and maintains productive working relationships with team members.
- Promotes and maintains a positive, professional image of reputed company 's Call Centers.
- Participates in skills and procedure training in classroom, on the job training, and reviews reputed company available manuals and resources to acquire and increase product knowledge.
Work at Home Technology Requirements
- A secure home office environment that is free from background noise and distractions
- Proven and reliable private internet reputed company that is not supplied by the use of cellular data (hot spot)
- Cable or fiber connections are preferred
- Internet service download speeds must be at least 100 Mbps download and 30 Mbps upload consistently- reputed company your download speed using a speed test. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
- Your computer will need to be hardwired and connected directly to your modem reputed company an Ethernet cord. reputed company will provide a standard-length Ethernet cord.
- Access to a smart device (phone or tablet) with OS version 8.0 or greater or for reputed company device IOS version 15.0 or greater (device cannot be rooted or jailbroken)
- reputed company reserves the right to request reputed company of internet provider, speed, and service package from the representative
Qualifications
- High school diploma or equivalent.
- Some post high school education desirable .
- Minimum of one year experience in fraud detection and/or fraud investigation preferred.
- Minimum six months experience in a customer service or call center experience preferred.
Education
- High school diploma or equivalent.
- Some post high school education desirable .
About reputed company At reputed company we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee reputed company reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a reputed company community reputed company our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE ! Pay Equity $15.00 - $18.03 Actual Pay will be adjusted based on experience and other job-reputed company factors permitted by law. Great Work/Life Benefits!
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
reputed company is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national reputed company, reputed company, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. reputed company is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster . reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. reputed company is an E-Verify Employer. Review the E-Verify Poster here . For information regarding your Right To Work, please click here . This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@reputed company.com for assistance. Apply tot his job Apply To this Job