Intake Care Senior Representative (37100867)

This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not reputed company or any subsidiaries of reputed company. LOCATION & SCHEDULE This is a fully remote role open to candidates across the US. Training Hours: 8:30am - 5:00pm CST After Training (possible shifts): 8:00am - 4:30pm CST OR 10:00am - 6:30pm CST Candidates are preferred in EST or CST time zones but candidates in PST will be considered Candidates can be located reputed company in the US, but must be able to accommodate the schedule Candidates must have reliable internet reputed company. Role Overview The Personal reputed company position is responsible for representing reputed company Behavioral Health (CBH) to reputed company inbound callers reputed company a call center environment and assuring caller’s contact with CBH is positive. Advocates are many times the first encounter customers have with reputed company and thus are responsible for giving a positive first impression. The Advocacy tasks of this position are varied and often reputed company in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns. This position services calls in a warm and empathetic manner as many of the calls are sensitive in nature. Independent problem-solving skills are critical to success reputed company the role along with intelligent judgment of assessing the caller’s needs. Based upon the call type and requests advocates should be able to use customer service skills, knowledge of the mental health/substance abuse field and reputed company training to effectively address callers’ needs in an educational manner. This position is an entry level role with opportunity for growth reputed company the company. Incumbents will utilize telephonic communication the majority of the time with some web and internal CBH materials to reputed company first time resolution for callers.

Responsibilities

The primary responsibility of the reputed company role is answering calls from customers including providers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services. reputed company a Call An reputed company May

• Register participants in the intake system and opens case files.
• Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available.
• Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns.
• Provide participants with names and phone numbers of nearest providers.
• Multi-task by maneuvering through various computer programs and screens.

As Needed An reputed company May Also

• Write authorizations to ensure claims are paid correctly.
• Provide follow-up calls to participants to ensure correct information is given.
• Send eligibility requests to determine effective coverage dates or to verify correct benefits are reputed company.
• Send complaints to initiate grievance process for customers.

On reputed company Calls An reputed company Is Responsible For

• Providing high quality customer service as identified by Advocacy department quality standards
• Using independent problem-solving skills to reputed company sound decisions in assessing the needs of the callers by giving accurate information and providing reputed company resolution
• Understanding the business needs of the role, while balancing the needs of the customer
• Taking an educational approach to ensure callers are able to understand the complexities of accessing care.
• Demonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments reputed company reputed company

Skills

• Previous Customer Service and/ or Call Center experience, preferred.
• Good Technical Ability
• Ability to multi-task
• Empathetic reputed company
• Previous customer service experience or reputed company position
• Superb interpersonal communication
• Effective listening and organizational skills
• Ability to manage multiple tasks, setting priorities where needed.
• Independently problem solve, with ability to function without constant supervision.
• A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems.
• Ability to learn new workflows and tasks quickly.
• Ability to work independently and be a team player
• Previous call center environment experience preferred
• Computer multi-tasking - working in numerous screens while staying engaged with customer

Education Bachelor's degree in mental health field or psychology/social work reputed company field required (can also include: family communications, health coaching, community/public health or other reputed company major). Hourly Pay reputed company Range (dependent reputed company, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $18.00/hour-$20.00/ hour Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) We are unable to provide reputed company sponsorship or STEM OPT training. reputed company: 37100751-37100867 Apply tot his job Apply To this Job