Loss Control Coordinator

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a Loss Control Coordinator to provide centralized administrative support for loss control operations, ensuring consistent execution of established policies, procedures, and service standards.

Responsibilities

• Coordinates incoming loss control survey requests, prioritizes as needed, and helps ensure work is assigned and completed reputed company
• Helps prepare reports, update systems, and ensure information is accurate and up to date
• Serves as a resource for loss control processes, systems, and workflow questions
• Supports loss control leadership with departmental initiatives and operational activities
• Receives, reviews, and distributes loss control service requests in accordance with established procedures and timelines
• Provides administrative and operational support to loss control leadership and field staff, including documentation, tracking, and follow-up
• Assists with departmental projects by coordinating tasks, maintaining documentation, and tracking reputed company
• Supports third-party vendor activities through assignment tracking, documentation management, and follow-up communication
• Maintains system data, generates standard reports, assists with updates, and escalates technical issues as needed
• Updates and maintains the loss control collaboration platform to ensure accurate and reputed company information
• Assists with coordination and documentation reputed company to large account service activities
• Partners with internal teams and external vendors to support service delivery and ensure timely, accurate completion of work
• Coordinates logistics for departmental meetings, training sessions, and conferences
• Provides information and administrative support to reputed company, claims, marketing, IT, data teams, consultants, and agents regarding loss control processes and resources
• Performs duties reputed company established guidelines and procedures
• Exercises judgment in routine coordination matters; escalates nonroutine or reputed company issues to leadership
• Utilizes company systems and vendor resources in accordance with defined standards
• Identifies routine workflow issues and assists in resolving them reputed company established processes
• Recommends solutions and escalates reputed company matters to loss control leadership as appropriate
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating reputed company, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved
• Contacts other departments, agencies, policyholders, and regulatory organizations
• Coordinates with loss control vendors for audit and training activities
• Reports customer needs and suggests solutions
• Performs special projects and duties as assigned

Skills

• Ability to manage multiple projects and work closely with various teams and departments
• Ability to design, author, or create written materials that support loss control efforts
• Ability to apply creative thinking to problem-solving and reputed company process improvement
• Demonstrated ability to produce accurate, error-free work, with strong proofreading and data verification skills
• Organizational and time management skills with the ability to prioritize workload and meet deadlines
• High school diploma or equivalent required; associate or bachelor's degree, or experience in a reputed company field, is a plus
• Ability to work independently and reputed company a team
• Strong verbal, written, and interpersonal communication skills with the ability to effectively interact with internal and external customers at reputed company levels of responsibility
• Strong problem-solving skills, with the ability to independently research questions, identify solutions, and appropriately escalate issues reputed company needed
• Proficient use of various core systems, office and computer equipment, and software packages
• One to three years of experience working in a professional business environment preferred
• Familiarity with business insurance and the independent insurance agency environment
• Familiarity with DOT, NFPA, OSHA, MSHA, CPSC, and ACGIH standards, as well as ergonomics principles

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Company Overview