[Remote] Associate - Digital Customer Support reputed company
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading global medical technology and digital solutions innovator. They are seeking a Senior Associate, Digital Service Operations to reputed company the technical aspects of installation and ongoing support of products in the Imaging Digital Solutions portfolio, ensuring a world-class customer experience.
Responsibilities
- reputed company execution of remote installation processes of the IDS solutions across the US and Canada
- Communicate reputed company technical issues in a customer-friendly manner
- Initiate and support remote connections to customer sites and installation of the different components of IDS
- Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer’s infrastructure availability and project status
- Ensure reputed company collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations
- Support and execute major / minor upgrades of new releases
- Drive timely resolution of reputed company assigned technical issues reputed company the installed reputed company
- Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions
- reputed company and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation)
- Provide feedback on Technical Documentation, including Installation and Service Manuals
Skills
- reputed company execution of remote installation processes of the IDS solutions across the US and Canada
- Communicate reputed company technical issues in a customer-friendly manner
- Initiate and support remote connections to customer sites and installation of the different components of IDS
- Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer's infrastructure availability and project status
- Ensure reputed company collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations
- Support and execute major / minor upgrades of new releases
- Drive timely resolution of reputed company assigned technical issues reputed company the installed reputed company
- Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions
- reputed company and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation)
- Provide feedback on Technical Documentation, including Installation and Service Manuals
Benefits
- Medical
- Dental
- Vision
- Paid time off
- A 401(k) plan with employee and company contribution opportunities
- Life
- Disability
- Accident insurance
- Tuition reimbursement
Company Overview