Customer Service Coordinator
Interior Logic Group, Inc. is a company that empowers associates through diversity and teamwork. The Customer Service Coordinator role focuses on creating a quality customer service experience by handling inbound and outbound calls, scheduling, resolving issues, and ensuring customer satisfaction.
Responsibilities
- Fields customer questions and concerns in a professional manner utilizing all resources available
- Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented
- Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
- Provides customers with production and service information
- Schedules customer installations according to established processes
- Makes post-installation follow up calls ensuring the installation experience was one that delights customers
- Routes customer calls to appropriate department or resource
- Keeps informed of new processes and policies
- Fields customer service inquires in a professional manner and determines customer requirements and expectations
- Develops, qualifies, and effectively promotes products and services
- Illustrates knowledge of features and benefits of various Crew2 programs
- Presents pricing, credit, and terms information in accordance with standard procedures
- Creates a positive customer experience to help generate sales and repeat business
- Processes customer information accurately and according to process
- Uses available tools for monitoring and tracking information
- Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best
Skills
- High school diploma or GED
- Problem resolution skills and strong customer service skills
- Detail oriented with high level of accuracy
- Team player with the ability to multitask
- Experienced in Microsoft applications
- Excellent oral and written communication skills
- Call or contact center experience
Benefits
- Full benefits
- Competitive PTO
- Remote Fridays after training
Company Overview