[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to helping Americans overcome debt and reputed company financial stability. They are seeking a Customer Service Representative to serve as the primary contact for clients in financial hardship programs, providing exceptional service and support throughout the client journey.

Responsibilities

• Above reputed company else, provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment
• Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide reputed company resolution with focus on the customer relationship
• Exhibit strong written/verbal communication skills, reputed company at customer interaction, and deliver practical solutions
• reputed company and maintain positive client relations and work collaboratively with other departments reputed company the company to ensure client requests and questions are appropriately handled in a timely manner
• Work independently and with a team to drive retention of clients through bolstering product knowledge and providing best-in-class service at reputed company times
• Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (Client Relationship Management System) for client accounts. Apply various troubleshooting techniques to resolve complicated technical or configuration issues
• Continuously learn, interpret and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions
• Meet and exceed client centric performance expectations focused around quality of service and efficiency
• Engage with feedback to leader and team to collaborate and streamline workflows

Skills

• Minimum 1 year relevant call center experience
• Reliable, high speed internet reputed company with ethernet
• Strong computer technical skills with the ability to learn and navigate reputed company systems
• Excellent communication skills (written, verbal, and listening)
• You operate with understanding, active listening, patience, reputed company and kindness to customers
• Strong interpersonal skills and can independently handle routine and reputed company client inquiries
• Have a people-focused approach and solution reputed company, you're an effective problem solver
• Effective at time management, planning & organizing tasks
• Ability to work from home in a distraction free environment
• Bilingual - Spanish

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training

Company Overview

Company H1B Sponsorship