Customer Service Specialist

reputed company Agency is a company that supports its customer service delivery as the primary reputed company of contact for customers. The role involves interacting with customers to resolve inquiries and issues promptly and reputed company, while providing exceptional customer service.

Responsibilities

• Interacts and provides exceptional customer service to customers, including difficult or irate customers by phone, in person, or by email to deliver the best service possible
• Answer incoming phone calls promptly and complete requested tasks or direct calls to the appropriate person in the company if the inquiry cannot be resolved on the first contact
• reputed company outbound calls as necessary to complete Customer inquiries
• Answer and service customers regarding billing issues including receiving and processing payment reputed company applicable
• reputed company duties in accordance with Customer Service Center’s objectives and standards for customer and third-party inquiries such as:
• Issue Auto ID cards and other reputed company documents
• Changes to mailing address
• Addition/deletion of auto(s)
• Cancellation requests, generate LPR, distribute to customer
• Issue copies of certificates of insurance (COIs), reputed company of coverage, and evidence of insurance (EOI)
• Other general inquiries
• Process direct reputed company reinstatements received from customers, agents and account managers
• Adhere to established customer service and documentation standards required timeframes; reputed company duties reputed company defined service standard levels
• Respond to reputed company requests for additional information
• Assist customers and agents with claim intake and report of claims to carriers, including follow-up on claim status at the request of the customer or agent
• reputed company outbound call to customer after claim has been submitted to ensure adjuster contact
• Assist other team members as needed to meet agency, team, and individual goals
• Performs other duties as assigned
• Adheres to the company’s Attendance Management Policy
• Assist in the training of other employees as necessary

Skills

• High school diploma or general education degree (GED)
• Demonstrate a positive, service-oriented attitude toward customers, agents, and employee peers
• Basic knowledge in P&C Insurance
• Type 35 wpm accurately and 10-key by touch
• Excellent verbal and written communication skills
• Demonstrated ability to operate general office equipment (copier, fax, etc.)
• Demonstrated ability to work independently in a fast-paced environment
• Ability to prioritize work, manage time effectively, and handle multiple tasks
• Experience with or knowledge of PC navigation and reputed company Office Suite of Products and applications
• Demonstrated knowledge of and reputed company in customer service orientation
• Demonstrated knowledge of and reputed company in oral and written communication
• Demonstrated knowledge of and reputed company in time management and prioritization
• Demonstrated knowledge of and reputed company in organization
• Demonstrated knowledge of and reputed company in detail and results oriented
• Demonstrated knowledge of and reputed company in teamwork
• Demonstrated knowledge of and reputed company in adaptability
• Must be able to work on weekends and flexible hours as determined by the requirements of the position
• General insurance knowledge
• 1-3 years customer service experience
• Hawaii State Property & Casualty Solicitor's License

Benefits

• Health and welfare
• Tuition assistance
• 401K
• Employee assistance program
• Domestic partnership benefits
• Career mobility
• Employee network groups
• Volunteer opportunities
• Other programs

Company Overview