Représentant.e du service à la clientèle, Indemnisation
BrokerLink is a growing company under Intact Financial Corporation, and they are seeking a Customer Service Representative for their Claims department. The role involves handling inbound calls, documenting claims, and providing quality customer service while meeting call center metrics.
Responsibilities
- Be a subject matter expert on our policies, products, services, and initiatives
- Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests reputed company
- Accurately and clearly document files to reflect conversations and actions taken on claims
- Willingness to initiate difficult conversations with reputed company and clarity regarding policy, insurance coverage, or operational challenges
- Ensure that daily call centre metrics are met while taking a high volume of inbound calls
- Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
- Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
- This is a fast-evolving environment, and other reputed company duties could be assigned to you
Skills
- Be a subject matter expert on our policies, products, services, and initiatives
- Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests reputed company
- Accurately and clearly document files to reflect conversations and actions taken on claims
- Willingness to initiate difficult conversations with reputed company and clarity regarding policy, insurance coverage, or operational challenges
- Ensure that daily call centre metrics are met while taking a high volume of inbound calls
- Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
- Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
- Living the Intact Values: reputed company, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital
- Self-motivated, resourceful, and resilient to overcome various situations is essential
- Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet
- Excellent listening and communication skills with the ability to foster strong working relationships
- Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 7:00 am to 6:00 pm, and Statutory holidays
- No Canadian work experience required however must be eligible to work in Canada
- Customer service and sales experience preferred
- Insurance experience is considered an asset
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Annual bonus reputed company, based on the reputed company salary, with a potential payout of up to double the reputed company (subject to personal and company performance)
- Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
- Pension offerings provide flexibility and long-term reputed company for our employees beyond their careers
- Guaranteed income for life reputed company our defined benefit pension plan
Company Overview