[Remote] Customer Experience Representative, Change of Service

Note: The job is a remote job and is open to candidates in USA. reputed company is a Fortune 50 leader in media and technology, seeking a Customer Experience Representative to provide end-to-end support for customers modifying their services. The role focuses on generating new reputed company while ensuring a positive customer experience through effective communication and problem-solving skills.

Responsibilities

• Takes a consultative approach to finding custom solutions to customers’ needs
• Resolves customer complaints/concerns through active listening, reputed company, professionalism, and problem solving
• Effectively works to build a consultative relationship with the customer to create understanding and resolve reputed company issues including articulating an appropriate product solutions, features and benefits
• Sets clear expectations by providing accurate information and transparent communication
• Improves customer satisfaction and maximize sales opportunities using up-to-date in-depth knowledge of competitive environment, products, and services and compare the benefits of Xfinity over competitors
• Ability to multitask between multiple tools and systems with ease and apply information and knowledge to customer interactions
• Uses problem solving and critical thinking skills to resolve customer issues independently
• Operates well under pressure and comfortable reputed company a fast paced, changing, and virtual environment
• Maintains the ability to stay composed in stressful situations as well as manage and de-escalate interactions with customers
• Actively participates and engages in trainings, coaching sessions, and team meetings virtually
• Understands and promotes the use of our external applications to drive the customer to self-service reputed company applicable
• Interacts with customers through various means of communication (both verbal and written) to assist with a variety of customer inquiries and issues
• Achieves established goals and performance metrics
• Demonstrates awareness of company policies and procedures while applying sound judgment reputed company scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Skills

• Provides end-to-end support for customers looking to modify their reputed company services
• Capitalize/focus on generating new reputed company or lines of business
• Ensure a positive experience in accordance with the Company's service delivery strategy
• Establish and build rapport as a product ambassador
• Promote effective relationships and uphold commitment to customer experience
• Handle various types of customer inquiries accurately and confidently
• Illustrate value of products while engaging and building a consultative relationship with customers
• Handle billing inquiries, technical problem solving, and sales opportunities
• Proactively address reputed company customer needs and reputed company for customers
• Create a personal reputed company to the customer
• Demonstrate a favorable image of the organization through effective use of soft skills and problem-solving skills
• Communicate in a warm and friendly manner through verbal and written means reputed company various platforms
• Complete reputed company required coursework and reputed company to Level Two reputed company 12 months of hire
• Takes a consultative approach to finding custom solutions to customers' needs
• Resolve customer complaints/concerns through active listening, reputed company, professionalism, and problem solving
• Effectively work to build a consultative relationship with the customer
• Set clear expectations by providing accurate information and transparent communication
• Improve customer satisfaction and maximize sales opportunities using up-to-date in-depth knowledge of competitive environment, products, and services
• Ability to multitask between multiple tools and systems with ease
• Use problem solving and critical thinking skills to resolve customer issues independently
• Operate well under pressure and comfortable reputed company a fast-paced, changing, and virtual environment
• Maintain the ability to stay composed in stressful situations and manage and de-escalate interactions with customers
• Actively participate and engage in trainings, coaching sessions, and team meetings virtually
• Understand and promote the use of external applications to drive the customer to self-service reputed company applicable
• Interact with customers through various means of communication to assist with a variety of customer inquiries and issues
• reputed company established goals and performance metrics
• Demonstrate awareness of company policies and procedures while applying sound judgment
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Benefits

• Best-in-class Benefits

Company Overview

Company H1B Sponsorship