[Remote] PEC OPH/Patient Engagement Center Advocate

Note: The job is a remote job and is open to candidates in USA. EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a mission to enhance vision, advance eye care, and improve lives. The Patient Engagement Center Advocate role involves providing service to patients and providers through inbound and outbound calls, scheduling appointments, and addressing customer needs while ensuring KPI goals are met.

Responsibilities

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
• Appropriately schedule patient appointments in our EMR system based on physician preferences
• Clearly and concisely document patient requests and pertinent information via EMR so that we can successfully respond to patient needs
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals
• Coordinates work efforts with other team members to achieve an efficient workflow within the office
• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
• Performs other duties that may be necessary or in the best interest of the organization

Skills

• High School or GED
• 1+ years related experience in a call center, customer service, medical office or as a receptionist
• Ability to multi-task and work multiple computer programs at once
• Ability to adapt to change based on business needs
• Professional in appearance and actions
• Logical and Critical thinking skills
• Customer-focused with excellent written, listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented, professional attitude, reliable
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and teammate support need
• Able to communicate effectively in English, both verbally and in writing
• Ability for basic to intermediate problem solving, including mathematics
• Intermediate to advanced computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
• Previous medical office experience
• Previous optometric or ophthalmic experience strongly preferred

Benefits

• Paid Remote Training

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