Coordinator, Online Student Success

Overview

The Success Coach has primary responsibility for developing and implementing direct services and resources to assist students with academic concerns, course difficulties, academic self-efficacy, financial and time management, basic and advanced academic behaviors, program progression, and other duties as assigned. This position requires a proven record of excellent interpersonal communication, basic knowledge of academic advising and college student retention, ability to synthesize and take action on complex information, and the skills to professionally represent the college to various constituencies. This position may include evening and Saturday hours. Success coaching is a personalized, proactive approach to supporting the needs of students. Success Coaches complement the traditional student support model that includes academic advisors, faculty, and other staff who work with students. Coaches build relationships with students to help them develop individualized plans to graduate by understanding degree requirements, utilizing institutional services, and taking accountability for their success. Success Coaches will work with students to understand their academic and career goals and help design plans for success. Coaches will help students set goals, create realistic success strategies, and develop knowledge, skills, and self-efficacy in key areas. Success Coaches will also get to know students beyond their academics, understanding how their academic goals balance with other life priorities.

Responsibilities

The Success Coach provides high-level support, coordination, and guidance for students from the time of admission through graduation. Students can contact their Success Coach for anything nonacademic. All academic questions should be sent to their instructor or academic advisor.

• Co-designing success and skill-building strategies to help students meet educational goals.
• Organizing plans to keep students on track to graduate on time.
• Collaborating with academic advising and career coaches to better support the student.
• Connecting students to College support resources.
• Championing student success through guidance, coordination, and encouragement.
• Helping students understand and feel confident in communicating with their instructors and academic advisors.

This position may include evening and Saturday hours.

Qualifications

• Demonstrated positive interpersonal and human relations skills.
• Ability to communicate effectively, build rapport, and project a positive attitude.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to identify student needs for support services in order to make appropriate referrals.
• Knowledge of current and emerging trends concerning college student retention and completion.
• Demonstrated accuracy and attention to detail.
• Ability to maintain confidentiality.
• Working knowledge of computer applications and word processing software.
• Commitment to supporting the needs of students.
• Ability to work independently.
• Ability to conduct workshops, seminars, and trainings.
• Ability to meet student communication metrics established by team using given student data through College approved communication systems.
• Ability to work evenings and weekends as needed.
• Ability to build and maintain strong relationships with students to support their academic and personal growth.
• Proficiency in developing and implementing individualized success plans for students.
• Experience in coordinating and guiding students through the transfer process and other academic milestones.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Education Bachelor’s degree. Two (2) to four (4) years of direct work experience in student services at a college or university. Trade off 1:1 in experience/education requirement. Master’s degree. Student advising, coaching, or orientation experience. Direct experience with online synchronously technologies and tools (Zoom, Microsoft Suite Ring Central, etc.), student retention systems (Starfish, etc.) and learning management systems (Canvas, etc.). #J-18808-Ljbffr Apply tot his job Apply To this Job