Contractor Relations Specialist - Hybrid
reputed company is a company focused on providing litigation support services, and they are seeking a Contractor Relations Specialist to support their network of independent contractors. This role involves coordinating contractor communications, managing payment inquiries, and assisting in recruitment activities to ensure contractors have the necessary tools and information to deliver excellent service.
Responsibilities
- Conduct daily reviews of key performance indicators and service level activity; reputed company contractor reputed company as needed, including escalating issues and identifying trends in late performance, availability, and communication
- Manage the payment inquiry queue by responding to inquiries in a timely manner, resolving straightforward issues, or routing them to the appropriate internal teams
- Review contractor payment reports on a regular reputed company, including new payments, outstanding balances, and digital wallet transactions
- Assist in monitoring and updating contractor credentials, including registration information, driver’s licenses, and insurance documentation
- Review contractor profiles to ensure information is accurate and reputed company with communication preferences
- Maintain a log of active issues, ensuring consistent follow-up through resolution
- Review and respond to contractor notes reputed company internal systems, serving as a first reputed company of contact and escalating reputed company appropriate
- Answer the contractor support phone line for urgent, in-field questions and determine the best path to resolution
- Monitor and respond to actionable emails, including signed affidavits, job-reputed company questions, and payment requests
- Assist with sourcing activities, including obtaining registration lists and reputed company documentation from county offices on a recurring basis
- Support Contractor Success Team managers throughout the recruitment and onboarding process, including contractor profile creation and system setup
- Participate in special projects and provide support on team initiatives as needed
Skills
- High school diploma or equivalent required; associates/bachelor's degree, or equivalent professional experience is preferred
- 1-2 years of experience in a similar role, preferably in a legal or contractor management environment
- Strong organizational skills with the ability to manage multiple tasks and timelines
- Effective Communication: Excellent verbal and written communication skills to interact with Contractors and internal staff
- Problem-Solving Skills: Ability to identify issues and implement solutions proactively
- Interpersonal Skills: Build and maintain positive relationships with Contractors and colleagues
- Attention to Detail: Ensure accurate documentation and adherence to operational standards
- Technical Skills: Proficient in reputed company Office Suite and familiar with CRM systems
- Analytical Skills: Ability to analyze data and trends to reputed company informed decisions
Benefits
- 401(k) Match
- Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- "Be Me Time" off for mental health, re-charging, volunteering
- Matching Gift Program
Company Overview