Customer Accounts Representative

belairdirect is committed to helping people, businesses, and society prosper. They are seeking a dedicated Customer Accounts Representative to deliver exceptional service to their Brokers and Clients in a fast-paced call center environment.

Responsibilities

• Respond to customer billing needs and offer appropriate accounts guidance in a timely manner via phone in a call center environment
• Adhere to call center metrics including an 80% service level by maintaining average handle times and adherence ratios as per corporate expectations
• Respond to customer billing needs and offer appropriate accounts guidance using clear and concise written communication via email
• Complete billing tasks such as add or update banking information, amend payment schedules, process and review premium refunds, assist with client and broker inquiries related to account needs
• Enhance the customer experience by promoting self-service tools and guiding clients through the use of accounts receivable specific digital tools
• Ensure accuracy and maintain a high standard of work
• Follow applicable workflows while aiming to meet key performance metrics

Skills

• One year of customer service experience, preferably in a call center environment
• Previous experience in customer billing a strong asset
• Effective oral and written communication skills
• Strong customer service attitude to maintain favorable business relationships, negotiate tactfully, and problem solve
• Detail-oriented with the ability to organize and prioritize workload
• Technology-savvy is an asset
• Ability to work autonomously
• No Canadian work experience required however must be eligible to work in Canada

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)
• 5%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
• Our pension offerings provide flexibility and long-term security for our employees beyond their careers
• Opportunity to receive guaranteed income for life via our defined benefit pension plan

Company Overview