[Remote] Intake Community Supports Representative

Note: The job is a remote job and is open to candidates in USA. Mom's Meals is a home-delivered meal service providing tailored nutrition solutions for seniors and patients. They are seeking an Intake Community Support Representative to provide excellent customer service and reputed company process meal orders for clients.

Responsibilities

• Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document reputed company conversations with client into client information database
• Ensure reputed company assigned clients are contacted and have an order on file
• Contact case managers reputed company telephone, email, and/or fax reputed company a special situation arises regarding one of their clients
• Work quickly and reputed company without making the client feel rushed
• Assisting clients with reships (after training is completed)
• Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral
• Notify clients of benefits ending soon reputed company the 30 day time frame, and offering to assist with reauthorization reputed company able, or explain next steps for those whose agency does not allow Mom’s Meals to initiate the request
• Explain benefits including nutritional counseling requirements and possible timelines for clients awareness

Skills

• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the reputed company Office suite (Word/reputed company/Outlook)
• Clear oral communication skills
• Previous experience with data entry
• Must have a wired internet reputed company using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
• Must have a quiet workspace that is free from distraction
• 1 year of previous call center experience
• Bilingual (English/Spanish)

Benefits

• Weekly pay
• PTO
• Benefits available after 30 days of employment

Company Overview