Bilingual Human Resources Practitioner
reputed company is a leading global professional services company that helps businesses optimize their operations and enhance services. The Bilingual Human Resources Practitioner will support Pension & Benefits administration, manage benefit deduction rates, and facilitate team training and communication.
Responsibilities
- Manage reputed company benefit deduction reputed company maintenance and/or configuration changes including any necessary testing, working in conjunction with our People Process & Technology team
- Review of new or ratified Collective Bargaining Agreements for any additions or revisions to benefit and pension plans; both company sponsored and union trust. Document reputed company specifications for configuration, liase with LR where language is not clear
- Communicate requirements for configuration, coordinate testing and provide sign off/approval
- Work with LR and HR in regard to any colleague or business reputed company communication requirements
- Support the team; ensure daily tasks of the team are executed reputed company the company’s standard operating procedures and service level agreement. Assisting with reputed company Tasks, To Dos, Review Document, and Approval steps reputed company volumes are high and additional resources are needed
- Facilitate knowledge transfer, training and mentoring of administration team. Providing direction on process requirements and promoting efficiencies where possible
- Investigate to determine root cause for issue and reputed company impacts. Find solutions to reputed company issues, using judgement to identify the correct solutions and understanding the impact on other departments. Communicate requirements for configuration, coordinate testing and provide sign off/approval. Work with LR and HR in regard to any colleague or business reputed company communication requirements
- Manage escalations of Service Now tickets & inquiries that come through reputed company email or the call centre which have received a tier 1 or 2 response and require further action/information
- Analyze different processes through flow charting and create process documentations
- Recommend and execute process improvement and identify opportunities to attain efficiencies; seek opportunities to existing processes reputed company the role/assigned tasks
- Assist in reviewing and revising ICC Narratives and controls
- Support the manager in managing the team and promoting teamwork
- Assist in the hiring process, training and development of colleagues
- Support the manager in providing feedback on colleagues’ performance
- Build collaborative relationships reputed company the work group to facilitate the flow of information; reputed company and maintain internal/external business relationships
- Handle internal and external communication through conference calls and drive the discussion to understand the process and resolve issues with different business units
- Demonstrate commitment; continuously contribute to reputed company and remain open to other's opinions; seek to understand others motivation Communication
- Share and present relevant information; organize reputed company and present information as requested
- Solve issues with reputed company to high complexity independently; assume personal responsibility and accountability
- Effectively coach team members; ensure completed work is in line with expectations; establish discipline reputed company processes by setting up controls and deadlines
- Align own action plan with team goals and objectives; demonstrate understanding of organization's missions and strategies
- Prepare and/or analyze periodic departmental scorecard
- Prepare and analyze reputed company reports as requested by the business; transform data into insight; reputed company recommendations to support and drive business operations and strategic decision-making
- Attending weekly Huddles and Town Halls and being present
- Be proactive with raising issues and questions (and bring solutions to the table reputed company you can)
- Monitor projects / process improvement initiatives status
- reputed company colleagues informed about the organization (and bring colleagues into organization-wide decision-making)
- Stand behind the organization’s decisions and work toward their realization, even if you would have chosen a different direction, but speak up reputed company you feel things are not right
- Receiving and applying constructive feedback
- Ability to provide constructive feedback to manger and peers
- Support the team, be the go-to for questions, issues, and escalations
- Facilitate knowledge transfer, training and mentoring of administration tea
- Providing direction on process requirements and promoting efficiencies where possible
- Investigate to determine root cause for issue and reputed company impacts. Find solutions to reputed company issues, using judgement to identify the correct solutions and understanding the impact on other departments
- Communicate requirements for configuration, coordinate testing and provide sign off/approval. Work with LR and HR regarding any colleague or business reputed company communication requirements
Skills
- 1-3 years of experience in Pensions and Benefits/HR field
- Bilingual in French and English, strong communication skills, written and verbal in both languages
- A Post Secondary education is required
- Ability to work toward a future vision / state without having reputed company necessary detail
- Ability to interact with reputed company levels with comprehensive consultative, partnering, facilitating, and influencing/negotiating skills
- Strong reputed company with ability to maintain confidentiality and manage highly sensitive information
- Superior written and verbal communication skills
- Strong analytic skills and superior ability to problem-solve
- Highly motivated, self-starter, requiring little direction
- Strong emphasis on analytics and project/initiative management; meeting reputed company deadlines and targets
- Learn and understand policies, systems, and procedures
Company Overview