Call Center Representative

Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. The Call Center Representative is responsible for providing superior member service, assisting with account maintenance, transactions, and product inquiries, while ensuring compliance with policies and procedures.

Responsibilities

• Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence
• Demonstrates the PEAK'T service model while engaging with internal and external members, utilizing open ended questions to understand and identify appropriate solutions to their immediate or underlying needs. In so doing, seeking to achieve first call resolution while protecting the integrity of our member’s accounts
• Demonstrates operational excellence through compliance of established policies, procedures, and processes
• Has knowledge of products including but not limited to deposit accounts such as checking, savings, and CDs, etc. as well as loans- auto, personal, home, etc
• Assists members with not only their existing products but identifying opportunities to educate them on online self-service capabilities and/or new products
• Performs a variety of support and off phone tasks including but not limited to member survey follow up, service events, and online compliance courses

Skills

• High School diploma or equivalent GED
• Minimum of one year in fast-paced customer service, sales, or banking experience
• Excellent written and verbal communication, to include written and verbal instructions
• Understanding of Apple, Android, PC and Mac systems
• Demonstrated adherence to Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy Act
• Bilingual English/Spanish speaking preferred – includes $150/month bilingual bonus after passing aptitude assessment

Benefits

• 4 weeks paid time off for full-time employees
• Work anniversary paid time off
• Paid volunteer time off
• 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Access to LinkedIn Learning
• Career and leadership development programs
• Job shadowing
• A mentor program
• Tuition reimbursement up to $5,250/year
• $150/month bilingual bonus after passing aptitude assessment

Company Overview