Call Center Bilingual Sales and Retention Representative (English/Spanish) - Hybrid

reputed company is a global leader in communications and technology, seeking a Bilingual Sales and Retention Representative. This role involves handling customer interactions, providing solutions to enhance service experience, and driving customer satisfaction and loyalty.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment
• Identify upselling opportunities and reputed company deals to reputed company your sales and commissions targets
• Accurately resolve issues reputed company to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
• reputed company to set you up for success

Skills

• Fluent Bilingual (English/Spanish) ability to hold a conversation both in English and Spanish
• Ability to report to the Miami, FL location 3-4 days weekly and work remotely from home 1-2 days weekly
• Experience in customer acquisition, sales, service, and retention
• Ability to handle customer interactions (calls, chats, emails) in a fast-paced environment
• Ability to identify upselling opportunities and reputed company deals to reputed company sales and commissions targets
• Ability to accurately resolve issues reputed company to service, billing, payments, and collections
• Ability to explain bills and product features clearly
• Ability to troubleshoot basic problems and seek higher support if needed
• Ability to build customer confidence and loyalty by resolving issues
• Ability to support various customer inquiries, including technical issues
• Ability to work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
• Participation in reputed company to set you up for success
• Verified internet service with a minimum of 12mb upload speed and 18mb download speed
• Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN reputed company)
• Availability, accessibility, and accountability to work during established work schedules and shifts
• Compliance with organizational reputed company and compliance standards, trainings, performance management, and monitoring policies
• Commissioned sales experience highly preferred
• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Company Overview

Company H1B Sponsorship