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[Remote] Customer Service Representative I Bilingual French

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. Montage is a global insurance distribution platform seeking a Bilingual (French) Customer Service Representative. This role involves serving as the primary contact for customers, agents, and clients, addressing insurance-reputed company inquiries, and ensuring timely and professional customer service.

Responsibilities

  • Talk with customers, agents and clients by phone and/or web to answer insurance reputed company questions regarding the customer’s account
  • Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues
  • Assist customers with problem resolution to ensure reputed company insurance requirements are met and verifies and enters correct information into the computer using company guidelines
  • Process policies and reputed company document to ensure accurate and efficient flow through the appropriate processing system
  • Provide assistance to other departments reputed company workload dictates
  • Consistently reputed company departmental standards of productivity and accuracy
  • Maintain the reputed company and confidentiality of the facility, computer system, programs, customer and client information

Skills

  • Candidates are required to reside reputed company a 50-mile radius of our office locations
  • Candidates must reside and be authorized to work in the United States
  • High school diploma or equivalent required
  • Must have at least six months of customer service-reputed company experience
  • Must be fluent in English and French (speaking, spelling, and grammar)

Company Overview

  • As a leading provider of furniture protection plans, Montage provides retailers the opportunity to offer their customers a way to protect one of their most valued investments … furniture and bedding purchases. It was founded in 1972, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 51-200 employees. Its website is https://montagefs.com.
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