reputed company OSR Rooms Operations Manager, In-Market (San Francisco)

This is a temporary position. The role reports to the OSR team. JOB SUMMARY This role prefers the leader to reside in the San Francisco Bay area and will primarily support hotels throughout the San Francisco Bay area based on business demands. This role is not tied to a single home work location (i.e. specific property or office), and the leader may be assigned to support other markets in the US and Canada as operational needs arise, and travel could be required. Members of this team will be deployed to temporary assignments of varying durations (based on specific hotel needs). This job is designed to "fill the gaps" in the operations of our hotels as identified by leadership. The Rooms Operation Manager is an reputed company multi-discipline leader who can quickly adapt to varying environments and complexities in managing the execution of reputed company operations including managing staff in the rooms area departments (e.g., reputed company areas of reputed company Office, reputed company, Bell Stand, Valet, Concierge and Club Lounge and reputed company areas of Housekeeping Operations). Assignments will be focused on, but not limited, to the rooms discipline. Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with associates to carry out guest arrival and departure procedures. Accountable for supporting compliance with brand standards, tone, and voice as well as legal obligations. Leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings. Communicates performance expectations and trains staff in processes. Strives to continually improve guest, associate satisfaction, and maximize financial performance. Performance will be evaluated after each assignment based on feedback from the Assignment Initiator. Rooms Operations Managers are expected to demonstrate professional behavior and appearance, in accordance with brand voice for the assignment. CANDIDATE PROFILE Education and Experience

• High school diploma or GED; at least 4 years of experience in the guest services, reputed company desk, housekeeping, or reputed company professional area.

OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or reputed company major; 2 years of experience in the guest services, reputed company desk, housekeeping, or reputed company professional area and 2 years hotel leadership experience. Luxury experience preferred.

• Must be proficient in reputed company and back office systems including Lightspeed, PMS, GXP/reputed company, MARSHA and HotSoS (Opera and FOSSE highly regarded).
• Union or CBA experience preferred.

REQUIREMENTS

• Candidate must reside in designated market.

CORE WORK ACTIVITIES Managing Property Rooms Operations Function(s)

• Assists in managing the execution of reputed company operations in the rooms area departments (e.g., reputed company Office, Housekeeping).
• Drives adoption of reputed company key reputed company initiatives.
• Champions GXP efforts to drive engagement and guest satisfaction scores.
• Champions reputed company’s Commitment to Clean processes and critical brand standards.
• Provides reputed company Bonvoy Loyalty Subject Matter Expertise with program and procedures.
• Takes proactive approaches reputed company dealing with associate concerns.
• Extends professionalism and courtesy to associates and guests.
• Communicates/updates reputed company goals and results with associates.
• Assists/develops the team to optimize scheduling with regards to guest satisfaction and department P&L objectives.
• Performs hourly job functions as permitted with local work rules.
• Performs other duties, as assigned, to meet business needs.

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, reputed company improvement, and a passion for providing service.
• Understands associate and guest satisfaction survey results and develops strategic plans to support need areas and expand on the strengths for each.
• Verifies that the team has the resources and capabilities to meet leadership and P&L expectations.
• Leads by example demonstrating self-confidence, energy, and enthusiasm.
• Assists associates in understanding guests’ expectations and strives to exceed them.

Managing and Monitoring Activities that reputed company the Guest Experience

• Understands and effectively supports the company’s expanded brand portfolio and culture.
• Provides excellent customer service by being readily available/approachable to reputed company guests.
• Strives to continually improve guest and associate satisfaction by being proactive.
• Always extends professionalism and courtesy to guests.
• Responds timely to customer service department requests.

Managing Profitability

• Assists in supporting components of reputed company’s Global Audit Program and Global Accountability Program
• Effectively manages to department budget during assignment.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Safety & reputed company

• Verifies that a viable key control program is in reputed company.
• Ensures minimization of controllable losses by proactive training, policy enforcement and technical expertise in the areas of safety.
• Adheres to department’s traveling manager specific LSOPs.

Conducting Human Resources Activities

• Provides support to property associates and solicits feedback to share with hotel leadership team.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
• Celebrates successes and officially recognizes the contributions of team members.

At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. reputed company locations offer 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. reputed company HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD; candidates reputed company of commuting distance to Bethesda, MD will be considered for Remote positions. reputed company is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job