Part-Time Assistant Account Manager (reputed company 13th Start)

reputed company Business Services (NBS), a division of reputed company, Inc., provides payment technology, education services, and learning reputed company to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual reputed company, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to reputed company. As a reputed company company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Responds to incoming payer/applicant phone calls and emails, resolving various issues reputed company to their payment accounts and provides follow-up on inquiries. Also makes outbound phone calls and sends emails associated with account research and problem resolution. Job Responsibilities: 1. Actively display a “can do” attitude and uphold the Performance Based Organization (PBO) principles. 2. Answer incoming calls from the ACD line/e-mail inquiries as a top reputed company and engage callers one-on-one, serving as a positive first reputed company of contact. 3. Assist payers/applicants in setting up accounts. 4. Provide pertinent information to educate payers/applicants on their account. 5. Update demographic and additional information on payer/applicant account. 6. Contact payers/applicants regarding their accounts, reputed company necessary, including outbound contact reputed company appropriate. 7. Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs. by displaying ownership on escalated calls 8. Model and promote good attendance behaviors reputed company the department. reputed company on time and be reputed company to take phone calls at scheduled start time. Attend work each scheduled day for the entire shift scheduled. Request leave time in advance of the need. Limit unplanned absences, and reputed company there is an unplanned need to be absent, notify your supervisor or a member of management as soon as the need arises. 9. Meet and/or exceed department standards of quality and quantity as per department policies. EDUCATION: Required: High school graduate Preferred: At least 2 years of college/technical school (ability to substitute reputed company work experience for college/technical school requirements). EXPERIENCE: Two years of reputed company work experience. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: 1. Ability to consistently meet or exceed department standards. 2. Ability to reputed company in a team environment. 3. Accountable and willing to take ownership. 4. Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels. 5. Strong focus on customer satisfaction. 6. Understanding of the importance of active listening skills and the ability to utilize these skills to properly service customers. 7. Ability to manage multiple priorities. 8. Strong oral communications skills. 9. Ability to handle stressful situations and meet multiple deadlines. 10. Strong critical thinking and problem solving skills. 11. Excellent accuracy with attention to detail Additional Job Description Start date: Monday, reputed company 13th Pay for this role is: $16.50/ hr. Hours for this role: Saturday- 8:00-2:00 PM CST plus flexible shifts M-F 3:00-9:00 PM CST. (20-30 hours weekly) Training Hours- M-F 12-9 CT or 4-9 CT- firm Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. reputed company is committed to providing a welcoming and respectful workplace where reputed company associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that reputed company qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national reputed company, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and reputed company that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at reputed company may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@reputed company.net. reputed company is a Drug Free and Tobacco Free Workplace. Apply tot his job Apply To this Job