Customer Service Expert

Employer Industry: Transportation Services Why consider this job opportunity: - Salary based on the Real Living Wage - Opportunity for career advancement within a dynamic organization - Work remotely from home in Scotland - Supportive and collaborative team environment - Chance to make a positive impact on customer journeys and satisfaction - Flexible working hours, requiring full availability from 10 am to 7 pm, Monday to Sunday What to Expect (Job Responsibilities): - Answer inbound telephone calls and emails, addressing customer queries and providing solutions - Efficiently manage cases while meeting required average handling times (AHT) and key performance indicators (KPIs) - Ensure adherence to quality standards and client requirements in all interactions - Collaborate closely with team members to achieve shared goals - Take initiative in problem-solving and delivering exceptional customer service What is Required (Qualifications): - Proven experience in a contact center environment - Experience working on the SET campaign or with a train operating company is preferred but not essential - Ability to consistently meet set targets and work in a high-quality measured role - Strong attention to detail and ability to multi-task effectively - Excellent verbal and written communication skills How to Stand Out (Preferred Qualifications): - Ability to adapt communication style to suit different audiences - Organized and methodical with a strong ability to handle high-pressure situations - Experience in building positive working relationships and demonstrating emotional intelligence - Resilience and ability to work under pressure - Proficiency in MS Word, Excel, and email applications #TransportationServices #CustomerService #RemoteWork #CareerOpportunities #RealLivingWage We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.