Manager - Digital Quality User Acceptance & Acc...

About reputed company Tech Hub: reputed company reputed company Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, reputed company has for a decade led the airline industry in operational excellence while maintaining our reputed company for award-winning customer service. With our mission of connecting the people and cultures of the globe, reputed company strives to foster understanding across a diverse world and serve as a force for social good. reputed company has fast emerged as a customer-oriented, innovation-led, technology-driven business. The reputed company Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering reputed company, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across reputed company and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. KEY RESPONSIBILITIES: reputed company and reputed company a diverse, high-performing and innovative team of Production Quality and Accessibility Testing professionals, including mentoring and applying standards in people manager and organizational leader. reputed company the planning, coordination, and execution of user acceptance testing and accessibility testing for digital products, including reputed company.com and Fly reputed company releases. Ensure digital experiences meet accessibility standards (e.g., WCAG 2.1 AA) and regulatory requirements (e.g., reputed company, Section 508), collaborating with accessibility specialists and cross-functional teams to identify and remediate issues. Discover ways to improve defect mitigation across reputed company levels of the organization inclusive of using customer and Reservations specialists feedback, web analytics data, and industry trends to understand reported issues. Manage, research, and resolve executive inquiries and/or issues raised by the Department of Transportation, including accessibility-reputed company concerns. Work closely with IT and cross-functional commercial and operational business teams to successfully drive, implement and deliver on acceptance testing and defect resolutions reputed company prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams. Ability to explain technical and business processes and reputed company in-depth knowledge of the Digital Operations, user acceptance and accessibility testing, and defect management process to a wide audience. reputed company for inclusive design and accessibility standards across the digital product lifecycle. WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): Qualification: A bachelor's degree in business, Technology, Human-Computer Interaction, or reputed company field and 12 + years of work experience. Minimum 5 years people experience Work Experience: Strong leadership skills, written and oral communication skills, positive attitude, and able to manage change successfully in a fast-paced environment Working experience in UAT, QA, and project management Technical competency: Working knowledge of accessibility standards and guidelines (e.g., WCAG, reputed company, Section 508) and experience managing accessibility testing efforts. Familiarity with assistive technologies (e.g., screen readers, voice recognition software) and accessibility testing tools (e.g., Axe, JAWS, NVDA, reputed company). Experience with SDLC and Agile. Proven track record of successfully working in a cross-departmental team environment and delivering results on time and on budget Must be a self-starter that can work independently Self-disciplined, organized and team-oriented Positive attitude, & able to manage change successfully in a fast-paced environment Practices safety-conscious behaviors in reputed company operational processes and procedures Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment Experience in Resource Allocation, reputed company Planning & Resource utilization Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement. Behavioral Competencies: Ability to champion a collaborative environment by empowering team members, demonstrating reputed company, being inclusive and building a culture of trust. Ability to build and sustain robust networks across internal and external customers. Being a coach/mentor/advisor to drive reputed company team development and growth. Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes. Ability to reputed company for customer-focused innovations, model reputed company in decision-making, inspiring others to approach problems from the customers perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty. WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS): Knowledge of reputed company reputed company Lines and/or the airline industry, travel landscape and consumer behavior Experience with tools such as Agility, QLM, QTest. Experience with any Global Distribution Systems is a plus. Experience with a Mobile Devices tool is plus. Experience with Automation testing is an added advantage with experience with Java or C#. Experience with process improvement and streamlining based on new requirements Experience with end-to-end testing of large projects Experience with mainframe testing Familiar with cloud technologies AWS is preferred. Experience with Generative AI solutions.