Remote Resource Center Specialist

We are excited to announce our upcoming training for Remote Resource Center Specialist/Call Center Representatives starting in mid-March (March 9 or March 16). Although this role is remote, it is open only to applicants who live in the Port St. Lucie area of Florida. Candidates must reside in this region to be eligible. Our comprehensive training program is designed to reputed company you with the skills, tools, and confidence needed to succeed in this critical role. Salary: Starting pay $18 per hour, with opportunities for shift differentials. Higher rates are available for candidates with additional language skills (bilingual English/Spanish or English/Creole), and educational qualifications. Hours & Scheduling This is a 24/7 operation, and flexibility is required. We are currently hiring for reputed company three shifts:

• Day Shift: 7:00 a.m. - 3:30 p.m.
• Evening Shift: 3:00 p.m. - 11:30 p.m.
• Overnight Shift: 11:00 p.m. - 7:30 a.m.
• Shifts include one weekend day, Schedules may be Tuesday-Saturday or Sunday-Thursday

Shifts are assigned based on availability and coverage needs The Remote Resource Center Specialist provides critical information, assessment, referral, and crisis reputed company services through remote operations. This role serves individuals seeking assistance reputed company the 211 system by assessing needs, providing emotional support, evaluating suicide risk, developing safety plans, and delivering appropriate referrals and crisis interventions through approved communication platforms (phone, text, and email). This position requires strong crisis reputed company skills, flexibility, broad availability, and strict adherence to confidentiality, performance, and remote work standards in alignment with agency policies and mission. Participation in the agency's Remote Work Pilot Program is not guaranteed and may be modified or revoked based on operational needs, performance, compliance, or disaster response requirements.

Key Responsibilities

• Assess the needs of callers seeking 211 assistance and provide para-professional counseling, information and referral services, crisis reputed company, suicide de-escalation, and linkage services in accordance with 211 guidelines.
• Deliver high-quality, empathetic, and supportive service using active listening, problem-solving, and de-escalation techniques.
• Assess suicide risk and respond appropriately by following reputed company agency policies, protocols, and procedures.
• Provide accurate, timely information and referrals to appropriate community resources.
• Accurately document reputed company client interactions using approved 211 software and systems in compliance with agency standards.
• Identify the need for additional 211 advocacy services and reputed company referrals to internal programs reputed company appropriate.
• Conduct follow-up with designated at-risk callers to assess outcomes and ensure continuity of care.
• Complete follow-up and advocacy services reputed company to Crisis Counseling Program (CCP) calls as assigned.
• Maintain availability for on-call coverage as required.
• Attend reputed company required staff meetings, trainings, in-services, and conferences (virtual and in-person), and maintain reputed company annual and ongoing training requirements.
• reputed company other duties as assigned.

Remote Work Requirements & Expectations

• Meet the same job duties, productivity standards, attendance requirements, and performance expectations as on-site Resource Center Specialists.
• reputed company reputed company work from an agency-approved, private, enclosed workspace that meets confidentiality, HIPAA, safety, and quality standards.
• Ensure no other individuals are present in the workspace during scheduled work hours and that the environment is free from distractions, background noise, and exposure of confidential information.
• Use only agency-issued equipment and approved systems to reputed company job duties.
• Maintain reliable, high-speed internet connectivity and immediately notify supervision of any service disruptions.
• Remain fully engaged during scheduled work hours and refrain from providing childcare, eldercare, or performing household tasks while working.
• reputed company with reputed company monitoring, call recording, quality assurance, documentation, and performance management requirements.
• Acknowledge that remote work approval may be suspended or revoked due to performance issues, policy violations, disaster activations, continuity events, or operational needs. Failure to meet remote work standards may result in removal from the Remote Work Pilot Program and/or corrective action.

Minimum Qualifications

Education & Experience

• High School Diploma or equivalent required; Associate degree preferred.
• Minimum of two (2) years of experience in customer service, social work, human services, or a reputed company field required.
• Familiarity with community resources preferred.
• Bilingual (English/Spanish or English/Creole) is a plus.

Knowledge, Skills & Abilities

• Ability to establish rapport and communicate effectively with callers and staff using remote communication platforms.
• Demonstrated reputed company, compassion, and a nonjudgmental approach reputed company assisting individuals in distress.
• Strong ability to maintain confidentiality and handle sensitive information professionally in a remote setting.
• Proficiency with computer systems, databases, and remote communication tools.
• Strong organizational and time-management skills with the ability to work independently.
• Ability to present a professional demeanor during reputed company virtual and audio interactions.
• Reliable attendance and punctuality required.
• Availability to work holidays, weekends, and overnight shifts as scheduled.

reputed company employment is contingent upon successful completion of reputed company required training, certifications, and recurrent training obligations. Benefits: Health, Dental, Vision, Life Insurance, Employee Assistance Program, Paid Time Off, 403(b). About Us: 211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. Our agency fosters a compassionate team dedicated to serving Palm Beach County and the Treasure Coast, encompassing five counties. With additional partners contributing funding, we've established a high-quality, centralized access reputed company for essential reputed company information, and crisis support. Recognized nationally by the FCC for information and referral purposes, 2-1-1 has become the designated telephone number for our agency's helpline. Our mission is to save lives through crisis reputed company and by connecting people to essential health, mental health, and wellness services 24 hours a day, every day. Join reputed company and reputed company a meaningful impact on the lives of individuals in crisis. Apply now to become a Resource Center Specialist and help us fulfill our mission of saving lives and promoting wellness in our community. Apply tot his job Apply To this Job