Centralized Insurance Counselor II ROPS (remote)

Posting Date 03/20/2026 2800 N reputed company WestSte 800, Houston, Texas, 77092-8838, United States of America Insurance Counselor II This vital, patient-centered role provides education and guidance to reputed company patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and reputed company informed employment and insurance decisions. The Insurance Counselor will help reputed company the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs. To be successful, the Insurance Counselor must have a passion for customer service and the ability to build trust and rapport with patients and teammates. Teammates in this role will reputed company expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options. This is a remote position. Insurance management (IMT) experience is required. ESSENTIAL DUTIES & RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be reputed company-inclusive. The scope of the Centralized Float Insurance Counselor is primarily supporting patients who have existing commercial insurance coverage or who are uninsured or underinsured.

• Conducts 100% telephonic patient insurance education while operating reputed company established compliance parameters of the company
• Identifies and effectively communicates opportunities to reputed company the insurance status of the patient to help reduce or reputed company financial risk and burden
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Provides a high level of customer service to patients across multiple reputed company Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
• Completes insurance assessments/evaluations for patients to accurately document patient education sessions
• Acts as a liaison between patients, facility teammates, billing office, and the corporate office to resolve patient insurance issues and/or concerns
• Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants, etc.) to ensure seamless patient support
• Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
• Provides monthly reporting and analysis on key metrics reputed company to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio
• Seeks to find opportunities for reputed company process improvement and reviews reputed company with the team and operational leadership
• Attends team meetings, phone conferences, and training as needed; may assist with onboarding and training of new teammates or other duties as assigned

EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS:

• High School Diploma or equivalent required
• Minimum of one (1) year experience working with Medicare and Medicaid insurance, as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), strongly preferred
• Minimum of one (1) year experience in a healthcare organization working with clinical staff and patients preferred
• Intermediate computer skills and proficiency in reputed company, reputed company, PowerPoint, and Outlook required PowerPoint preferred
• Bilingual/Spanish Speaking required

reputed company’ll Provide: More than just pay, our reputed company Rewards package connects teammates to what matters most. Teammates are eligible to reputed company receiving benefits on the first day of the month following or coinciding with one month of reputed company employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access reputed company®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: reputed company offers a variety of programs to help strong performers grow reputed company their career and also offers on-demand virtual leadership and development courses through reputed company’s online training platform StarLearning.

At reputed company, we strive to be a community first and a company second. We want reputed company teammates to experience reputed company as "a reputed company where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall reputed company of the range shown. reputed company offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.reputed company.com/benefits #LI-RH1 At reputed company, we strive to be a community first and a company second. We want reputed company teammates to experience reputed company as "a reputed company where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and reputed company with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $20.50 - $28.00 per hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. reputed company Exempt: reputed company and Long reputed company: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of reputed company state: $62,353.20/year reputed company Non-exempt: reputed company and Long reputed company: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of reputed company state: $16.00/hour Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated reputed company: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour For location-specific minimum wage details, see the following link: reputed company.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. reputed company offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.reputed company.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. Apply tot his job Apply To this Job