Senior Analyst - Tech Ops Analytics

About the position At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. The Technical Operations Analytics team is looking for a passionate Senior Analyst to turn data into information and information into insights to drive business decisions. The group strives to get the right work done on the right aircraft at the right location at the right time. To do this, we partner with business experts to pursue analytical opportunities within maintenance planning, supply chain, aircraft engineering, maintenance execution, and maintenance programs, among other areas. We are seeking creative, driven, and detail-oriented individuals who enjoy tackling complex problems quantitatively. Individuals who have a desire to improve the performance of United's fleet and maintenance operation are encouraged to apply. This role requires not only analytics skills, but also strategic thinking and strong internal/external client relationships. High-level responsibilities of the role include: Mines data, identify key issues, applies rigorous statistical analysis, and present findings with our stakeholders and organizational leaders Review existing reports, dashboards, and performance indicators to modify, enhance, and develop new reports Extracts data from a variety of sources for use in analysis and models; complete ad-hoc reporting and data analysis Continuously develop and demonstrate improved analysis methodologies Encourage development and sharing of internal best practices and foster collaboration with internal and external teams Develop statistical models to improve forecasts, labor efficiency, operational metrics, financial performance, etc. Prepare and deliver presentations on operational performance to organizational leaders NOTE: This position is located at the CSC-Willis Tower in Chicago, IL and considered as a hybrid role working 3 days in-office, however that may evolve with the needs of the company.

Responsibilities

• Mines data, identify key issues, applies rigorous statistical analysis, and present findings with our stakeholders and organizational leaders
• Review existing reports, dashboards, and performance indicators to modify, enhance, and develop new reports
• Extracts data from a variety of sources for use in analysis and models; complete ad-hoc reporting and data analysis
• Continuously develop and demonstrate improved analysis methodologies
• Encourage development and sharing of internal best practices and foster collaboration with internal and external teams
• Develop statistical models to improve forecasts, labor efficiency, operational metrics, financial performance, etc.
• Prepare and deliver presentations on operational performance to organizational leaders

Requirements

• Bachelor's degree in a quantitative field like Math, Statistics, Operations Research, Economics, Computer Science, Engineering or related field
• At least 3+ year of work experience in analytics
• Proven comfort and an intellectual curiosity for working with large sets of data with attention to detail and accuracy, and pulling in relevant team members to address identified - and sometimes undiscovered - needs
• Knowledge of predictive modeling, test design, relational database structures, and database querying
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Experience in building presentations for senior leadership
• Be experience in manipulating and analyzing complex, high-volume, high-dimensionality data from various sources to highlight patterns and relationships
• Query relational databases using SQL (Teradata, Microsoft, Oracle, MySQL, etc.)
• Transform and model data in a quantitative analysis software package or language (Python, R, SAS, etc)
• Experience using data visualization tools (ie. PowerBI, Spotfire, Tableau, ggplot2, etc.)
• Work autonomously to learn from subject matter experts, identify gaps in data, and generate quantitative solutions to problems
• Must be willing and able to work a hybrid work schedule, 3 days in-office at the CSC-Willis Tower in Chicago, IL
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Nice-to-haves

• Master's degree in a quantitative field like Math, Statistics, Operations
• At least 1 years of Airline experience
• Basic programming skills for web scraping and experience of working with non-structured data
• Understanding of airline maintenance operations
• Expertise in more than one of the following areas: econometrics, machine learning, optimization, simulation, text analytics

Benefits

• medical
• dental
• vision
• life
• accident & disability
• parental leave
• employee assistance program
• commuter
• paid holidays
• paid time off
• 401(k)
• flight privileges

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