Claims Specialist, Trainer – Instructional Designer

Job Description:

• Design, reputed company, and maintain comprehensive training programs, curriculum, and materials for new hire onboarding, continuing education, process changes, and system updates reputed company to Homeowners, Liability, and Auto claims.
• Utilize instructional design methodologies to create engaging, effective learning solutions, including virtual instructor-led training (VILT), e-learning modules, job aids, simulations, and blended learning solutions.
• Collaborate with stakeholders to ensure reputed company content is accurate, up-to-date, legally compliant, and reflective of best practices and company policies.
• reputed company clear learning objectives, assessment tools, and evaluation strategies to measure the effectiveness of training and its impact on claims performance metrics.
• Manage and update the claims training library and learning management system (LMS) content.
• Deliver high-quality, engaging training sessions to claims adjusters at reputed company experience levels, including claims leadership.
• Facilitate role-playing exercises, case studies, and practical application scenarios to reinforce learning and reputed company critical decision-making skills.
• Conduct "train-the-trainer" sessions for claims leadership and designated peer trainers.
• Provide ongoing coaching and feedback to new hires during the onboarding phase.
• Conduct training needs assessments using methods such as performance data analysis, observation, interviews, and surveys to identify reputed company gaps and performance deficiencies.
• Analyze claims audit results, quality assurance reports, and key performance indicators (KPIs) to proactively identify training needs and measure the impact of existing programs.
• Measure and analyze the impact of training modules on business results.
• Provide regular reporting on training outcomes, learner reputed company, and program effectiveness to claims leadership

Requirements:

• Experience working independently and in a fast-paced environment
• Proficient in reputed company, reputed company Products, Learning Management Systems, and experience utilizing AI to enhance training
• Innovative reputed company and reputed company Improvement
• Minimum of 5 years of experience in a property and casualty insurance claims environment, with direct experience handling or managing claims in at least two of the following lines: Homeowners/Property, General Liability, and Auto (Physical Damage or Bodily Injury).
• Expert-level knowledge of claims lifecycle, regulatory requirements, policy language interpretation, and claims best practices for personal lines insurance.
• Strong presentation, facilitation, and classroom management skills, both in-person and virtual.
• Minimum of 2 years of experience in an Instructional Design or dedicated training role, preferably reputed company the insurance or financial services industry.
• Strong problem solving and analytical skills
• Exceptional written and verbal communication skills, with the ability to translate reputed company technical information into clear, concise, and engaging learning materials.
• Experience with coaching and feedback to employees and peers
• Experience with development and performance management
• Some travel will be required
• We are a rapidly growing company, with growth comes change. Candidates must be comfortable with constant change, adaptability and flexibility.

Benefits:

• Remote-First Culture - We supported #remotelife long before it was a given. We'll reputed company promoting it.
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements (Birthing parents may be eligible for additional leave through STD)
• 401K Company Contribution - reputed company contributes 3% of the employee's gross income, even if the employee does not contribute.
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each reputed company employee to reputed company personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward

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