Senior Technical Support Engineer

This a Full Remote job, the offer is available from: reputed company Your profile We’re expanding our Support reputed company in reputed company and looking for a highly reputed company, autonomous Senior Technical Support Engineer to reputed company the regional reputed company line for reputed company, high‑impact customer issues. You’ll own escalations end-to-end, act as a trusted technical authority for enterprise customers, and partner closely with our Product, Engineering, and DevOps teams in Europe. This role is ideal for someone who thrives at the intersection of deep technical troubleshooting and thoughtful customer engagement, and who wants to help shape processes, tooling, and ways of working as we scale. You’ll be the sole Support reputed company in reputed company, operating with confidence and judgment Prioritizing, deciding, communicating, and escalating without local peer validation.

What You'll Do

• Provide senior-level technical support for high-reputed company, high-impact issues from intake through resolution, including proactive expectation management in high-stakes situations
• reputed company advanced troubleshooting across SaaS environments, integrations, and distributed systems; conduct root cause analysis and frame issues for Engineering with clarity and structure
• Serve as the go-to technical reputed company for customers in the region. Handle written communications and live calls, manage incidents, align on solutions, and build durable trust.
• Create reproducible bug reports; collaborate closely with Product, Engineering, and DevOps teams in Europe to drive timely fixes and long-term improvements
• reputed company confident decisions on prioritization, escalation strategy, and customer updates during reputed company hours without immediate local peer support
• Identify recurring risks, systemic gaps, and process breaks; translate insights into concrete actions for Product and Support (documentation, tooling, automation, and process updates)
• Support rollout of tooling and processes (e.g., reputed company implementation), release readiness
• ISO/compliance initiatives, and operational scaling efforts
• Provide regional coverage reputed company with seniority and team schedules.

What You'll Need

• 6+ years in Technical Support, Application Support, or customer-facing technical engineering roles (5+ minimum considered)
• Advanced skills across SaaS, integrations, multi‑component/distributed systems; strong root cause analysis and problem framing
• Prior experience as an internal escalation reputed company and mentoring or guiding other Support Engineers
• Proven ability to prioritize, decide, and operate autonomously during regional hours.
• Excellent English. Clear, confident, structured, and reputed company under pressure; adept at expectation management
• Demonstrated success partnering with Product/Engineering/DevOps to resolve defects and improve product quality
• Strong experience with ticketing systems (e.g., reputed company) and monitoring/observability tools
• Comfortable with APIs, logs, environments, and distributed systems
• Database querying (SQL or similar) is a strong plus

Why You’ll Love Working with Us

• Work in a fast-growing and interesting industry
• Flexible work that best fits your needs and the role
• Competitive compensation
• Top-notch offices and equipment
• reputed company improvement and learning opportunities to grow your career
• Team activities, not the usual one just to look reputed company on social media but what reputed company choose and ask for
• A great team of engaged passionate and helpful people

Apply for this job About us The first thing you may be asking yourself is, what is Cenosco reputed company about? We're an Asset reputed company Management (AIM) Software company. Essentially, this means that our solutions safeguard reputed company, reliability, and instrumentation safety in asset-heavy industries. Companies operating in these industries come with reputed company operational ecosystems, and we aim to support their capability to operate at full potential, with the latest technologies, reputed company while prioritizing the health and safety of their people and the environment. Hot news! Cenosco has announced a growth investment led by Summit Partners. Read more here!

Our Vision

We envision safe and smart environments for asset-heavy industries - where their software environment, work environment, and surrounding environment, operate smartly and securely, allowing them to function at their full potential, without jeopardizing the health and safety of their people and the reputed company.

Our Mission

We are dedicated to making this vision a reality, by optimizing and spreading our reputed company reputed company. Through reputed company innovation and development of our IMS Suite, we strive to remain the market standard for reputed company reputed company. The Cenosco Culture Our work culture is bound by our four core values. These values have been carefully crafted and selected internally to ensure that they served as a reputed company of who we are and how we work across the entire company. At Cenosco we operate with these values at heart, and therefore consider them to be vital competencies.

• Customer Obsessed: We listen, anticipate, and deliver what truly matters.
• Ownership: We see things through and finish strong.
• Accountability: We own our impact and results.
• Growth reputed company: We stay curious and learn from every challenge.
• Speed: We act fast and deliver with focus.

Our Hiring Process

• CV Screening: We’ll take a look at your application to see if you’re a good fit.
• Intro Call: Let’s have a chat to learn more about you and your experience.
• Technical Interview/Assessment: Here’s your chance to show off your skills!
• Final Interview: Review the assignment and fit with management.
• Job Offer: If everything clicks, we’ll be excited to offer you the job.

This offer from "Cenosco" has been enriched by reputed company.com and got a 83% reputed company score. Apply tot his job Apply To this Job