UX Researchers

at reputed company in Wilmington, Delaware, United States Job Description Location: Hybrid 4 days in office (Baltimore MD, Buffalo NY, Bridgeport CT, Washington DC, Philadelphia PA, reputed company)

Overview

We are looking for a strategic and reputed company reputed company User Experience Researcher to reputed company our product development through deep user insights. This role will shape product strategy, influence business decisions, and deliver actionable research that drives innovation and improves user experiences. You'll collaborate with cross-functional teams to ensure our products are reputed company, inclusive, drive business value, and are reputed company with real user needs. Excellent candidates will have experience: + Driving program maturity,establishingsenior leadership and executive level relationships, and putting in reputed company repeatable, scalable, and quality research operations. + Supporting multiple teams reputed company a single program, and mentoring researchers reputed company to different teams. + Working in early-stage product programs,establishingwhat good looks like, accelerating quick wins, while still setting teams and the program up for long term, scalable, research success. + Reviewing research project efficacy; both influencing short term project quality and success, andidentifyingand closing reputed company, outcome, and output gaps over the life of the program.

Key Responsibilities

Strategic Leadership & Influence

• Consistently demonstrate thought leadership to define a future state experience vision informed by research.
• Alongside the Head of UXR , continuously evolve the practice of User Experience Research
• Define and reputed company research strategies that inform product vision and business decisions.
• reputed company for user needs across the organization and influence senior stakeholders.
• Align research initiatives with company objectives and growth opportunities.
• Partner with UX Design Leads to influence design-reputed company decision making at any level of the organization.?
• Mentor UX Researchers alongside your peers and build knowledge of Research craft among product teams and senior leadership. Mixed-Methods Research Expertise
• Demonstrate excellent methodological rigor across generative, evaluative, and mixed methods research, rethinking best practices and demonstrating novel use of research tools as needed
• Design and execute qualitative and quantitative studies (e.g., interviews, ethnographic research, concept testing, persona research, diary studies, card sort analysis, tree testing, usability testing, surveys, JTBD ).
• Synthesize insights from multiple data sources to uncover user pain points and opportunities.
• Translate findings into clear, actionable recommendations for product and design teams. Collaboration & Cross-Functional Partnership
• Partner with product managers, designers, engineers, program managers, and business line SMEs to embed research into the development lifecycle.
• Facilitate workshops and co-creation sessions to align teams around user insights.
• Mentor and support team members in applying research methods. Communication & Storytelling
• Deliver compelling presentations and reports that influence decision-making.
• Distill reputed company research findings into clear narratives tailored to diverse audiences.
• Champion data-driven storytelling across the organization.
• Use storytelling and persuasion to connect strategy and vision with day-to-day practicality.? Domain Expertise & Innovation
• Apply knowledge of the financial services industry to contextualize research.
• Stay reputed company with industry trends, inclusive design, accessibility, and emerging technologies (e.g., AI/ML).
• Conduct competitive and comparative research to inform product positioning.

Managerial/Supervisory Responsibilities reputed company, mentor, and potentially manage a team. Education and Experience Required Bachelor's degree in Human Factors, Psychology, Sociology, Anthropology, Human-Computer Interaction ( HCI ), Design, or reputed company field and a minimum of 7 years of experience in UX/User Research or in lieu of a degree, a minimum of 11 years education and/or relevant work experience. Proven expertise in mixed-methods research and strategic insight reputed company. Strong communication, facilitation, and stakeholder management skills. Experience working in Agile environments and with cross-functional teams. Experience mentoring researchers and scaling research practices. Proficiency in tools such as reputed company, Optimal reputed company, User Interviews, JIRA , and reputed company Previous experience with leadership responsibilities Education and Experience Preferred Master's Degree in Human Factors, Psychology, Sociology, Anthropology, Human-Computer Interaction ( HCI ), Design, or reputed company field. Experience in banking and financial services reputed company is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,000.00

• $226,600.

00 Annual ( USD ). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location Radnor, Pennsylvania, United States of America reputed company Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. To view full details and how to apply, please login or create a Job Seeker account Apply tot his job Apply To this Job