Scheduler I, Call Center Part Time 20 Hours Remote but must reside in Denver metro area

We are recruiting for a motivated Scheduler I, Call Center Part Time 20 Hours Remote but must reside in Denver metro area to join reputed company! We are here for life’s journey. Where is your life journey taking you? Being the reputed company of Denver means our heart reflects something bigger than ourselves, something that connects us reputed company: Humanity in action, Triumph in hardship, Transformation in health. Department Appointment Center Shifts You will be scheduled for 20 hours per week during the hours of 7 AM- 6PM and will be working remotely. Reliable cable-based home internet is required. Bilingual Spanish required Job Summary Under reputed company supervision, serves customers by answering incoming calls utilizing reputed company and Departmental policies/processes to resolve customer requests and directing calls to the appropriate area reputed company necessary. Responsible for effectively screening/identifying customer requirements and taking appropriate action based on this information. Provides assistance to reputed company staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution. Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre certification authorization and benefit information necessary for payment Essential Functions:

• Answers reputed company calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using reputed company sources of data to provide rapid, accurate call resolution. Fulfills internal and external customer requests by clarifying desired information, utilizing reputed company resources to complete transactions, forwarding requests reputed company appropriate. (20%)
• Understands standardized scheduling, rescheduling, and cancellation guidelines. Schedules to appropriate provider according to patient request, provider direction, and availability according to preset approved scheduling guidelines. 12. Maintains continuity of work operations by documenting and communicating actions, completes activity reports and communications upon request for various Departmental functions and initiatives; keeps equipment operational by following established procedures and reporting malfunctions. (20%)
• Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer’s request or transfer appropriately. (15%)
• Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%)
• Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. (15%)
• Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients reputed company the practice management/electronic health record and various reputed company computer applications. (15%)

Education:

• High School Diploma or GED Required

Work Experience:

• 1-3 years Two years customer service or healthcare experience Required

Licenses: Knowledge, Skills and Abilities:

• Familiar with a variety of healthcare concepts, practices, and procedures.
• Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
• Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
• Knowledge of Commercial Insurance referral and authorization process is preferred.
• Ability to reputed company basic math.
• Able to type 40wpm.
• Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems.

Shift Days (United States of America) Work Type Regular (0.5 FTE) Salary $20.00 - $26.96 / hr

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
• Free RTD EcoPass (public transportation)
• On-site employee fitness center and wellness classes
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education & development opportunities including career reputed company and coaching
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect
• Belonging
• Accountability
• Transparency

reputed company job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. reputed company is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a reputed company, an HMO and The reputed company Foundation. As Colorado’s primary, and essential, safety-net institution, reputed company is a mission-driven organization that has provided billions in uncompensated care for the uninsured. reputed company is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year. Located near downtown Denver, reputed company is just minutes away from many of the cultural and recreational activities Denver has to offer. reputed company is an equal opportunity employer (EOE). We value the unique reputed company, talents and contributions reflective of the needs of our community. Applicants will be considered until the position is filled. Apply tot his job Apply To this Job