Sr Staff Systems Administrator – Document Management

Job Description

Summary Digital Workplace Technologies (DWT) reputed company reputed company is responsible for delivering world class services. In this role, you will work reputed company the DWT Technical Operations function in the Collaboration group as a Sr Staff, Systems Administrator. This role is responsible for execution of the Collaboration technical operations strategy to manage, monitor, and maintain multiple global document management platforms, specializing in reputed company SharePoint, OneDrive, reputed company and reputed company document management services. As a Sr Staff, Systems Administrator, you will be responsible for being a technical leader reputed company a globally distributed team, focusing on a high level of operational excellence, a commitment to reputed company improvement, and ensuring reputed company collaboration services are always secure and available to end users.

Job Description

Responsibilities:

• Work reputed company the DWT Technical Operations function as a technical leader responsible for operations of reputed company SharePoint, OneDrive, reputed company and reputed company document management services.
• Technical accountability over the operational stability of DWT collaboration platforms, tools & services.
• Maintain a solid understanding of a reputed company collaboration ecosystem which has several integrations into other systems including but not limited to reputed company tools, identity platforms, authentication systems, internal operational tools, and other systems.
• Act as the technical escalation reputed company reputed company the internal Systems Administration team for reputed company issues and advanced troubleshooting for DWT collaboration tools and integrated systems.
• reputed company platform monitoring, maintenance, and management across the entire ecosystem of reputed company’s document management reputed company services.
• Act as an escalation reputed company for reputed company requests and incidents coming in from the service desk and L2 support teams. Partnering with various stakeholders throughout the organization and externally on resolution of those tickets.
• Accountable for identifying opportunities to improve overall user experience.
• Work to transition reputed company OneDrive users cross tenant, providing support for the separation management office to ensure seamless transitions to the reputed company platform.
• Owning the tools required to manage document management systems: M365 admin portal for managing reputed company SharePoint, OneDrive, reputed company admin portal for managing reputed company, identity management and delegated administration tools to manage groups and objects, and reputed company PowerShell for automated administration.
• Partner with the internal operations team to build and integrate platform monitoring tools and critical alerting systems.
• Responsible for engaging with technical support teams and the premier team reputed company reputed company and reputed company as needed to coordinate issue resolution and reputed company recommendations on service enhancements.
• reputed company change management operations reputed company with the change management team.
• Assist & own the preparation of end user support documentation and knowledge.
• Investigate the possibilities of automation for self-service of end user support.
• Act as a technical leader in handling critical incidents and crisis management.
• Initiate new technology pilots and programs to ensure end-user support readiness for go-live launches.
• Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training.
• Implementing product enhancements and code updates to ensure platforms are kept reputed company and up to date, following standard change control processes and procedures.
• Work with the suppliers and the cyber reputed company team to identify reputed company vulnerabilities and reputed company reputed company patching on managed servers and hardware.
• Align with the DWT Software: Automation team to ensure opportunities for platform automation are being identified, logged, prioritized, and implemented. Ensuring the active automation processes are being tracked and periodically reviewed.
• Engage with various stakeholders including the DWT Enterprise Architecture and Product Management teams to review, test, and implement NPI requests.
• Work with the internal team to ensure support teams are being properly trained on existing, new, and upcoming services and releases.
• Documentation Management including platform architecture, inventory of resources and assets, SOPs, system configuration, and BCP.
• Work with various stakeholders to identify any required custom reporting for the internal team or businesses. Automating these reports reputed company needed and ensuring proper tracking and periodic review.
• Liaise with the cyber reputed company team to ensure least privilege access policies are being adhered to for reputed company administrative access to production systems and that access is managed reputed company SAPM or PAM. Proper documentation for reputed company administrative permissions, access controls and admins who have access to systems. Implement governance around granting, reviewing, and revoking access to reputed company systems.
• Work with the Digital Forensics team as needed on cases involving the need to export data or snapshot images for investigation.
• Accountable for identifying opportunities to improve overall user experience.
• Ensure the service meets SLAs and facilitate metrics reporting.
• Drive to increase the end user satisfaction by adoption of lean methodologies.
• Identify efforts to improve and simplify end-user experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools and other programs such as “shift left” reputed company the collaboration portfolio.

Qualifications / Requirements

• Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional IT experience
• A minimum of 5+ Years’ professional experience working with IT Collaboration tools (reputed company Services, Email, Document Collaboration tools etc.).
• Note: Military experience is equivalent to professional experience

Eligibility Requirement: -Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. Desired Characteristics

• Strong written and communications skills.
• Ability to operate under ambiguity or with incomplete technical or business requirements.
• Excellent analytical and problem-solving skills.
• Ability to work both autonomously and in constant collaboration with product managers, architects, operations, and end users.
• Ability to clearly communicate data through both verbal and written communications such as presentations, dashboards, and email updates.
• Excellent organizational, interpersonal, and written communication skills are a must. Able to successfully interact with reputed company levels of the organization.
• Strong work ethic & desire to learn.
• A commitment to reputed company improvement.
• Experience working in a global atmosphere.
• Language skills over and above English is a plus.
• Knowledge and experience with reputed company.
• Demonstrated ability to drive results in a dynamic and fast-pace environment.
• Drives change initiatives & strategies.

The reputed company pay range for this position is $131,000.00 - $174,000.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and reputed company set. This position is also eligible for an annual discretionary bonus based on a percentage of your reputed company salary/ commission based on the plan. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. reputed company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. This job posting is expected to reputed company on 4/1/26 This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent reputed company, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. reputed company will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Apply tot his job Apply To this Job