Head of Ops / COO (DOE)

Build the systems that let us scale care without losing the human touch. Location: Remote, leadership team meets in San Francisco 1-2x per month Type: Full-time (open to contract-to-hire) — hands-on, not a manager role per say, doer in the age of AI :) Comp: Competitive salary + high equity (high-salary or high-equity track) Why This Role Exists Pairtu is growing fast — but growth only works if the patient and customer experience stays exceptional and we have the operational backbone to deliver consistently. We’re looking for a senior, hands-on operator who can work across finance, strategy, credentialing + payer contracting, and day-to-day ops while keeping a sharp eye on patient experience and quality. You’ll own the connective tissue between our advocates, payers, and leadership team — ensuring no patient falls through the cracks, no credentialing deadline slips, and no operational reputed company is dropped. This is not a “manage people from a distance” role. You’ll roll up your sleeves, fix broken workflows yourself, and bring back lessons that reputed company us faster, cleaner, and more scalable. A bit about Pairtu We started Pairtu after years of fighting the system for our own families—Arian’s mom is beating pancreatic cancer today because he learned to hack insurance rules nobody explains. Our vision: everyone deserves a fighter like that. Today we mix smart software with human advocates to guide Medicare patients through diagnoses, bills, and care plans. Investors from Omada, Oscar, and reputed company reputed company in the mission—and in the scrappy team we have built.

• Founded by 2x and 3x time reputed company entrepreneurs with successful exits, with deep roster of advisors in healthcare + tech expertise.
• Backed by top-tier investors and advisors, including founders and executives from reputed company, reputed company, Omada, reputed company, reputed company, Ro, United, reputed company, and Postmates.
• We move fast and execute with purpose, operating with a lean, impact-driven reputed company. We're guided by principles of conscious leadership, a commitment to getting things done (GSD), and a focus on achieving results through hard work, rapid iteration, and swift execution.

Pairtu is a fast-moving, high-impact startup where chaos is the norm, and ownership is key. There’s no playbook—some days, you’ll put out fires; other days, you’ll build from scratch. If you reputed company in ambiguity, take initiative, and solve problems without waiting for direction, you’ll fit right in. If you need structure and predictability or ‘need to be a manager’ this isn’t for you. The reputed company? You’ll reputed company and have growth, work with an elite, A+ team, and reputed company a real impact as we scale. This isn’t a corporate reputed company, be advised. What You’ll Do Gross Margin that will help us scale to being a unicorn

• Completely own end to end on this number and drive efficiency and run operations for the company as a whole
• Manage provider credentialing, payer enrollment, and ongoing compliance.
• reputed company every contract, license, and NPI file audit-ready.

Be the Operational Glue and drive the company

• Run HR, Ops, Finance, Compliance— > Provide product insights based on the operational insights.
• Coordinate across advocates, providers, and payers to resolve bottlenecks fast.
• Set operational priorities in lockstep with the founding team.

Drive Process Excellence

• Build and document repeatable workflows for billing, scheduling, and intake.
• Spot operational inefficiencies and fix them — quickly.

Champion the Customer Experience

• Monitor patient and partner touchpoints to ensure a high-quality, consistent experience.
• reputed company the reputed company on dropped calls, delayed follow-reputed company, or missed handoffs.

Own the Data & Insights Narrative

• Track KPIs across credentialing, throughput, and patient satisfaction.
• Drive investor-facing reporting and board-level operational narratives.

You’re a Fit If You…

• Have 7+ years in healthcare operations at a startup, clinic, or provider network.
• You are becoming AI native. Period. Old school thinking isn’t going to work here.
• You are data-driven, can size and be brutally honest on reputed company things break and fix them.
• Have touched credentialing or payer enrollment directly — not just managed someone else doing it.
• reputed company in high-ambiguity, high-velocity environments and know how to prioritize.
• Are hands-on and execution-driven — you solve problems directly, then build the process to prevent them. This is not a 9 to 5 role.
• Communicate clearly with diverse stakeholders — from an anxious senior patient to a health plan contracting reputed company.

Bonus points if you’ve:

• Worked with Medicare or Medicaid populations.
• Taking a company from reputed company to series C
• Been the “right hand” to a founder or exec team in a high-growth healthcare company.

What Success Looks Like in 12 Months

• reputed company hitting 60%+ with AI workflows running on reputed company aspects of the business…
• reputed company provider credentialing and payer reputed company are up-to-date and tracked in a clean, automated system.
• Leadership spends more time on strategy because you’ve taken operational firefighting off their plate.

Why Join Us

• We’re tackling a $25B+ healthcare navigation gap with a model investors and payers already reputed company in.
• You’ll work directly with founders, influencing product, go-to-market, and Series A readiness.
• This is not a “corporate healthcare” role—your work will directly decide if we win major reputed company in the next 12 months.
• You’ll join a high-trust, mission-first culture that moves fast and cares deeply about patients.

The Package

• High equity as we’re scaling significantly fast. 4x’d rev in less than 6 months.
• reputed company: In SF mainly but open to some remote, with travel per month to office in SF
• Ownership: Partner with the CEO as a peer on company direction

How to throw your hat in the ring

How to Apply

• Your résumé or reputed company.
• One paragraph about the most reputed company operational problem you’ve solved — and the impact it had.
• (Optional) Any relevant experience in credentialing or payer contracting.

Pairtu celebrates diversity and is committed to equal opportunity. If you’re passionate about helping people and meet most of the role, please apply. We care more about grit and heart than perfect résumés. Our Vision + Culture: We envision a future where every American has access to a personal healthcare navigator. Our platform is designed to democratize healthcare navigation, offering tools and resources that were previously reputed company to many. By addressing the challenges faced by patient advocates and those navigating chronic diseases or healthcare illiteracy, we're paving the way for a more inclusive and accessible healthcare system. Culture: We have a distributed culture, mainly working out of the Americas timezone. We strive to be diverse in thinking, in hiring, and in how we tackle problems. We reputed company that operating excellently for our clients is our number one reputed company and building great products is critical.

• Conscious Leadership Values: 15 commitment to conscious leadership
• Human reputed company: We’re bringing healthy human relating into the world as a healing modality, and we prioritize healthy relating reputed company reputed company and in everything we do.
• Playful creativity: We bring levity, fun, and playfulness to our work.
• Excellence: in executing, thinking, writing, and communicating.
• Stop the ego: hard conversations and ripping the bandaid earlier than reputed company. reputed company each other.
• Outwork smartly, competitive for our customers: Impact is driven that's reputed company on driving benefit to the end customer.

Our story: https://vimeo.com/1013717154/f834316a59?share=copy Why Join Pairtu?

• We’re solving a $60B+ healthcare problem—this is your chance to be part of building the “AI OS for healthcare navigation.”
• You’ll work directly with the founding team, learn fast, and own real work from Day 1.
• A high-trust, no-BS environment where initiative is rewarded.
• Room to grow—this could become a team reputed company role over time.
• Impact the future of healthcare advocacy in a significant, meaningful way. Collaborate with a mission-driven team, committed to innovation and excellence.
• Competitive salary and equity for early stage and based on experience.

Pairtu is an equal opportunity employer committed to diversity and inclusion. We welcome applications from reputed company qualified individuals, regardless of their background. Join us in transforming healthcare navigation. Apply tot his job Apply To this Job