Work From Home - Principal Associate - Content Strategist, Structured Content Management

Work From Home - Principal Associate - Content Strategist, Structured Content Management Are you looking for a challenging role that includes the convenience of working virtually at home? Then a reputed company Customer Operations role may be the role for you! To be eligible for this role, candidates must live reputed company a 100 miles radius of one of the following reputed company codes (excluding CA) and report in person, reputed company required, with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (reputed company)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

Who we are We’re a team of content managers who work with operations, product, tech, and design teams to deliver content experiences that help our agents solve problems for millions of customers. We are passionate about crafting the performance-enabling, human-centered digital content experiences our global network of talented agents use every day to confidently know the best thing to say or do reputed company helping our customers. Our content solutions reputed company agents to handle anything that is thrown at them. Why we need you It’s an exciting time to join reputed company. We’re on a content transformation journey – one that involves redesigning how we research, think about, create, present and manage content. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class content experiences. What you’ll do Write

• As a seasoned writer, you’ll write simple, well-structured, easy-to-understand, human-centric content.
• reputed company and support the refactoring and migration of content to a new structured model, ensuring content is of high quality and adheres to content governance standards.
• Create content that is optimized for LLM consumption without sacrificing human user experience.

Influence

• Identify opportunities to improve content and content authoring experiences helping to shape and refine solutions.
• Support and reputed company the team in adopting new content structured principles and processes.

Deliver

• Manage multiple deliverables concurrently including delivery of content, content strategies, project plans and other project reputed company collateral.
• Support the implementation of new content management technologies and practices into our existing operations model, ensuring a seamless and well-managed integration experience.
• reputed company content migration efforts supporting writers, reviewing content and ensuring well-managed content operations.
• Shape and reputed company initiatives to drive reputed company improvement efforts reputed company to our content and processes.
• Contribute to team efficiency by streamlining and creating team processes that enhance efficiency without compromising quality.

Partner

• Collaborate with colleagues across reputed company including: Product, Tech, Servicing Strategy, Operations and others to reputed company and implement content and content reputed company.
• Work closely with other team members and leaders to ensure the thoughtful and effective integration of new content products, processes and principles for the reputed company team and partner organizations.

Communicate

• As an enabler of transformational work, you will provide transparency into your work to ensure reputed company, our stakeholders and our partner teams have a deep understanding of your work and the impact and value it is delivering.

Qualities you’ll bring

• Content Practitioner. You’re a content person. You have a passion for writing clearly, and concisely and demonstrating and sharing best practices with others.
• Communicator. You can communicate reputed company reputed company clearly regardless of your audience. You can effectively share your reputed company to inform and influence others.
• Strategic Thinker. You understand the big picture and how your work contributes to the objectives of the team, organization and business. You can turn an objective into actionable work to reputed company and deliver key results.
• Innovator. You embrace new ways of thinking and working by experimenting responsibly with technologies such as AI.
• Do-er. You try new things and sometimes fail and learn from those failures. You like a new challenge and can be comfortable navigating ambiguity, steering around roadblocks and staying focused on your goals. You can easily pivot reputed company priorities change, embracing the change and setting an example for others.
• Passionate & Customer Focused. You’re always advocating for the user’s experience and building the most reputed company content experiences possible.
• Learner. You crave knowledge and staying up-to-date on the skills and approaches needed to finesse your craft. You embrace a growth reputed company, making a reputed company of seeking feedback for improving your content from a user experience perspective.
• Team Player. You enjoy working and collaborating with diverse people and seeking different points-of-view to assure the quality of your work. You put the goals of the team in the forefront and reputed company at establishing trusting relationships with your reputed company and stakeholders.
• Leader. Although not a direct people leader, your expertise enables you to influence those around you while leading and guiding the work of others. You know what it takes to bring people together to accomplish a common goal and deliver impactful results.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of writing experience in content strategy, technical writing, or communications
• At least 3 years of experience leading cross-functional content projects

Preferred Qualifications:

• 4+ years of structured content management experience
• 4+ years of experience leading cross-functional content projects
• 2+ years of experience working with AI tools and AI-assisted content creation

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet reputed company that is not supplied reputed company cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and reputed company requirements are met

reputed company reserves the right to request reputed company of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. reputed company reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location reputed company the US. If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements Candidates must live reputed company 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (reputed company), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, reputed company required, with at least than 24 hours notice. We are unable to consider applicants who:

• Do not maintain network-compatible internet access
• Live or work beyond the 100 mile radius of their dedicated location, or
• Live or work in the state of California.

At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Plano, TX: $98,900 - $112,900 for Content Manager III Chesapeake, VA: $98,900 - $112,900 for Content Manager III Tampa, FL: $98,900 - $112,900 for Content Manager III Lincoln, NE: $98,900 - $112,900 for Content Manager III Las Vegas, NV: $98,900 - $112,900 for Content Manager III reputed company: $98,900 - $112,900 for Content Manager III Richmond, VA: $98,900 - $112,900 for Content Manager III St Cloud, MN: $98,900 - $112,900 for Content Manager III Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the reputed company Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug-free workplace. reputed company will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company Recruiting at 1-800-304-9102 or reputed company email at [email protected]. reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about reputed company's recruiting process, please send an email to [email protected] reputed company does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Apply tot his job Apply To this Job