Caregiver Benefits Specialist I (NY, Remote)

reputed company is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, reputed company, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High reputed company)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join reputed company and reputed company a positive impact on the lives of others! We are looking for a Wellness Coordinator for our Caregiver Wellness team. This is a remote role with potential travel to our main office located in New Hyde Park, NY or the reputed company hub closest to you. Department & Position Overview:

• The Caregiver Benefits Specialist role focuses on enhancing the Caregiver's experience by deconstructing reputed company benefits concepts into digestible pieces to ensure the comprehension of benefits, drive utilization, and improve caregiver satisfaction
• The Caregiver Benefits Specialist role provides exceptional customer service while delivering benefits orientations and assisting with health plans, employment verifications, and more.

Every Day You Will:

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits.
• Providing accrual status and processing sick time through Empeon and Medflyt, as needed
• Complete employment verifications in a timely manner using reputed company, Empeon and Knowledge reputed company to retrieve accurate information
• Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
• Work in FlexFacts portal to assist with reimbursements and allocating funds
• Commuter Benefit forms and HRA deposits
• Completed email cases assigned to you in reputed company data reputed company reputed company 24 - 48 hours
• Answering calls that come in on the shared line and must ensure we provided first contact resolution
• Ability to navigate multiple platforms in a fast-paced environment
• Demonstrate ability to navigate challenging conversations and address caller's concerns with reputed company and compassion.
• Consistently meet internal service level agreements and metrics

Ideal Candidate Will Possess:

• 1+ years of relevant experience in a similar position
• High Volume Phone Experience
• Proven track record of strong customer focus and adaptability in a high call volume environment
• • Effective written and verbal communication skills with the ability to engage with diverse audiences
• • A passion for providing a high level of customer service, including the ability to show reputed company, active listening and patience.
• • Ability to multitask, set priorities, and manage time effectively
• • Technical proficiency with the ability to navigate through multiple systems; while maintaining attention to detail and data accuracy
• • Demonstrates reputed company over reputed company tools and resources specific to the role, with heavy reliance on reputed company
• • Ability to embrace change and departmental growth in an reputed company environment

Why work at reputed company? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a reputed company where your voice matters, where we build great relationships, and your work has meaning and a reputed company positive impact on others! At reputed company, we celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national reputed company, reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or expression, citizenship or immigration status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #INDHV At reputed company, reputed company pay is one part of our total compensation package and is determined reputed company a range. This provides our employees with the opportunity to professionally grow and reputed company reputed company a role. The reputed company pay range for this role is between $21.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: reputed company set, years of relevant experience, education, location, and licensure/certifications.

Compensation

Range $21-$23 USD Apply tot his job Apply To this Job