Senior Implementation Consultant (REMOTE - US or Canada)
Senior Implementation Consultant (REMOTE - US or Canada) Job Location (Short): Calgary, Canada | Madison, United States Workplace Type: Remote Business Unit: ALI Req Id: 2609 Responsibilities Hexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking a Senior Implementation Consultant to join our team. The Senior Implementation Consultant will be responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client's purchased or outsourced technology and business outcome solutions, specifically EcoSys (Enterprise Project Performance) software. Individuals in this position work independently. This is a full-time position involving a mix of onsite travel to customer sites and working remotely. The selected candidate will lead projects and mentor other project team members in requirements gathering, application configuration, and application testing and training for our software EcoSys on behalf of our customers.
- Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users
- Determines client's objectives by reviewing business functions; gathering information; and evaluating output requirements and formats.
- The successful candidate will perform multiple work assignments including configuring, testing, documenting, and developing solutions.
- Designs solutions by analyzing requirements; constructing workflow charts and diagrams; studying client system capabilities; writing specifications.
- Improves solutions by studying client current practices; designing modifications, use cases, design documents and suggesting best practices.
- Maintains system protocols by writing and updating procedures.
- Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
- Maintains user confidence and protects operations by keeping information confidential.
- Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations.
- Leads preparation of testing scripts and materials; supports and performs unit, system, and integrated testing tasks.
- Works with training team to develop application-specific training curriculums and materials and conducts training classes for client.
- Maintains professional and technical knowledge by attending EcoSys educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Tests and troubleshoots functionality of installed systems.
- Identifies and documents technical issues to be escalated to the product and system integration teams for resolution.
- Provides feedback based on client experiences to the product and professional services teams for product and process improvements.
- May work on pre-sales activities. #LI-REMOTE #LI-RM Education / Qualifications
- Bachelor's Degree or relevant experience including a minimum of 5 years of COTS / packaged software implementation experience
- Minimum 5+ years' experience in the EcoSys tool
- Experience with configuration of EcoSys
- Minimum 5+ years' experience Project Cost Controls space and / or Industry
- Technical lead role, leads implementation team, accountable for success of engagement, more complex design and configuration
- Experience in leading consulting, process design and SDLC
- Experience with software integration and middleware tools, including design, configuration, and deployment of API-based and connector-based integrations across enterprise systems.
- Understanding of software methodologies (waterfall, iterative and incremental)
- Providing feedback based on client experiences and working directly with clients
- Highly self-motivated and directed with keen attention to details
- Proven analytical and problem-solving abilities
- Keen attention to detail
- Strong leadership and interpersonal skills
- Mastering knowledge on specific EcoSys solutions
- Building knowledge on multiple products
- Managing client expectations
- Crafting business outcome requirements
- Identifying upselling opportunities
- Estimating and scoping organization engagements
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to lead in a team-oriented, collaborative environment
- Ability to travel up to 50% Hexagon will not sponsor applicants for a work visa for this position. About Hexagon Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most - p
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