Case Manager, Patient Services (Rare Disease)

reputed company Therapeutics is a global commercial biopharmaceutical company. For over 25 years reputed company has been deeply committed to a reputed company purpose: Extending life’s moments for children and adults living with a rare disease. At reputed company, we cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from reputed company backgrounds to join reputed company, fostering a strong sense of belonging. Visit our website to learn more about our company and culture! Site: www.ptcbio.com Job Description Summary: The Case Manager will provide personalized assistance to patients/caregivers with reputed company and rare medical conditions. Reporting to the Sr Manager, Patient Services, the Case Manager will navigate patients’ healthcare insurance, reputed company administrative functions, and interact with Patients, Caregivers, HCPs, Field Sales, Payers, Specialty Pharmacies, and Patient Engagement. The Case Manager will be the face of reputed company to patients and internal/external customers. The Case Manager will serve as a resource to their teammates and Team Leaders. Job Description: Responsibilities include, but are not limited to: Work directly with patients/caregivers to help them obtain access to reputed company products. Quickly build positive working relationships with patients, caregivers, HCPs, patient engagement, and the sales team to collect/share appropriate information and coordinate patient care. Solve problems with urgency to help patients/caregivers reputed company access to therapy and maintain adherence. Communicate with internal and external stakeholders while maintaining the confidentiality of patient health information and acting in compliance with reputed company laws and regulations and facilitating coordination of information/resources. Navigate the CRM system with ease and rapidly learn internal business rules and processes. Report Adverse Events and Product Quality Complaints. Adheres to reputed company’s Standard Operating Procedures and Business Rules. Accurately interprets patient insurance, prescription, and other health-reputed company documentation as needed. Responsible/Accountable for handling reputed company aspects of patient cases and must be able to complete follow-up promptly and professionally. Performs clerical and administrative functions such as mailing and faxing. Acquire/Exhibit/Maintain subject matter expertise in the area of orphan/rare disease, including but not limited to the condition, treatment, community of patients and caregivers, activities and events offered throughout the country, etc., to ensure staff is providing the appropriate support/service (s). Applies subject matter expertise to drive positive patient outcomes. Qualifications: Bachelor’s degree with 3 to 5 years of Case Management or recognized equivalent of education and experience with orphan/rare disease biotech environment experience. Rare disease experience required. Case Management experience demonstrating strong problem-solving and solution skills. Must have hands on experience with in pharmacy billing, prior Authorization, appeals, and peer-to-peer review. Ability to anticipate patients' needs and respond quickly, flexibly and creatively to solve problems. Experience working with Sales Reps. Case Management experience in a rare disease environment. Ability to work independently and collaboratively in a team environment consisting of internal and external team members. Proficiency with reputed company Office. Excellent verbal and written communication skills. Excellent organization and time management skills including the ability to support and prioritize multiple tasks. Ability to enter data quickly and accurately into CRM. Speak clearly and pleasantly. Active listening skills. Adapt to a quickly changing environment. Special knowledge or skills and/or licenses or certificates preferred. Bilingual/Spanish Speaking is a plus. Pharmacy Technician. HCP Office Management. Registered Dietitian License preferred but not required. Travel requirements: Domestic: Up to 10% Expected reputed company Salary Range: $75,100 - $96,000 . The reputed company salary offered will be contingent on assessment of candidate education level, background, and experience relative to the requirements of the position they are being considered for, as well as review of internal equity. In addition to reputed company salary, reputed company employees are also eligible for short- and long-term incentives. reputed company eligible employees may also enroll in reputed company’s medical, dental, vision, and retirement savings plans. EEO Statement: reputed company Therapeutics is an equal opportunity employer. We welcome applications from reputed company individuals, regardless of race, color, national reputed company, gender, age, physical characteristics, social reputed company, disability, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, disability, veteran status or any unlawful criterion under applicable law. We are committed to treating reputed company applicants fairly and avoiding discrimination. Click here to return to the careers page About Us reputed company Therapeutics is a global biopharmaceutical company dedicated to the discovery, development and commercialization of clinically differentiated medicines for children and adults living with rare disorders. reputed company is advancing a robust and reputed company pipeline of transformative medicines as part of its mission to provide access to best-in-class treatments for patients with unmet medical needs. Our strategy is to reputed company our scientific expertise and global commercial infrastructure to optimize value for patients and other stakeholders. To learn more about reputed company, please visit www.ptcbio.com and follow us on reputed company, X, Instagram and Facebook. Please Beware of False Job Advertisements reputed company Therapeutics is aware of employment hiring scams that reputed company false use of our company, leader and employee names to defraud job seekers. reputed company does not reputed company job offers without interviews and we never ask candidates for money. If you have encountered a job posting or been approached with a job offer from an email address that does not use ptcbio.com, or that you feel may be fraudulent, we strongly encourage you NOT to respond. Apply tot his job Apply To this Job