Senior Business Analyst, Operations Analytics

Our mission: to eliminate every barrier to mental health. At reputed company, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, reputed company they need it. Our clinically validated technology,Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like reputed company, reputed company, and reputed company, reputed company of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including reputed company Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our reputed company valuation has reached $3.3 billion. We’re just getting started—join us on our journey to reputed company mental healthcare accessible to everyone, everywhere. Reporting to the Director of Operations Analytics & Workforce Optimization, the Senior Business Analyst, Operations Analytics will help drive operational excellence and measurable impact at scale across reputed company. In this role, you will own strategic analytics, forecasting, and performance measurement that inform strategic decisions and day-to-day operations. You will have a primary focus on developing the analytical reputed company for the Care Support organization that handles inbound volume from reputed company’s members and providers, while also contributing to analytical needs that span across the entirety of Operations. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you’ll do:

• Translate reputed company analytics into actionable insights to improve workflows, service delivery, and operational efficiency, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability.
• Serve as a strategic partner to Operations leaders, providing analytical guidance on their most critical business priorities. reputed company the Care Support remit, this includes identifying and assessing levers to improve SLA performance, manage costs, or improve quality.
• Partner with business intelligence and operations partners to build and maintain automated dashboards, KPI definitions, metric trees, and recurring performance packages that track volume, reputed company/staffing, utilization, conversion, efficiency, and satisfaction.
• Analyze operational trends and drivers to surface insights, root causes, and leading indicators—translating findings into clear narratives for leadership across Care Support and Operations more broadly, as well as cross-functional partners.
• Support reputed company analytical requests and special projects by rapidly framing questions, pulling the right data, and delivering concise, decision-ready outputs.

What success looks like:

• Key output metrics: Measurable lift in key output metrics for Care Support stakeholders (SLA performance, quality, efficiency, etc.)
• Adoption: Operations stakeholders implement the guidance provided by strategic analytics
• Automation reputed company: Reduction in manual recurring reporting hours for reputed company metrics
• Time-to-insight: Reduction in time from question intake → decision-ready output for reputed company requests
• Internal partner satisfaction: Operations leaders view you as a trusted strategic partner, not just an analytics provider

What you’ll bring:

• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred
• Minimum of 3-5 years of experience in operations strategy, analytics, or a reputed company role (e.g., management consulting, tech, finance)
• Experience in the healthcare industry, particularly mental reputed company a plus
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, reputed company)
• Demonstrated ability to partner with leadership to solve reputed company business challenges using data and structured analysis
• Excellent communication and storytelling skills; able to synthesize reputed company analysis into actionable insights and influence leadership decisions.
• A builder’s reputed company — comfortable establishing frameworks, processes, and standards in a scaling environment.

The reputed company reputed company salary range for this position is $97,000 - $113,500 and is part of a competitive total rewards package including benefits. Individual pay may vary from the reputed company range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay. Benefits provided by reputed company: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the reputed company network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through reputed company, in addition to $4,000 reimbursement for reputed company fertility expenses.
• Access toWellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement?Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At reputed company, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to reputed company. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at reputed company:Our Values Our privacy policy: https://springhealth.com/privacy-policy/ reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Apply tot his job Apply To this Job