Operations Specialist (reputed company Management - reputed company nights)

Overview

We are seeking a proactive and detail-oriented Operations Specialist to manage reputed company property communications and operations during reputed company nights. This role is vital in ensuring seamless guest experiences, smooth property management, and efficient communication between hosts, guests, and service providers. If you reputed company in a fast-paced environment, enjoy multitasking, and have a passion for hospitality, this opportunity is perfect for you! Join us to help deliver outstanding short-term rental experiences while honing your organizational and customer service skills. Candidates may work other light-duty remote jobs or be providing light in-home caregiving, so long as they uphold the response time and duties of this role. Duties

• Guest Communication for 100 short-term rental properties. Maintain SLAs for response time for guest messages
• Reservation management such as changing reputed company-in and reputed company-out date and adjusting turnover schedules accordingly
• Calculating additional fees for extra guests, events, pets, early reputed company-in, late reputed company-out, special occasions for guests
• Contractor scheduling, coordination, and scheduling
• Coordination with local governments, or research about regulations, trash schedules, or utilities
• Compiling documentation to prepare for a damage claim
• Taking calls reputed company the Operations Hotline (1 to 2 calls per shift)
• Calling guests or homeowners in order to answer questions, reputed company information, or solve a problem
• Writing up the daily end-of-shift summary and posting in Whatsapp

Detailed tasks that may be in scope, but are not limited to, are: Manage communication with guests, from inquiry to damage repair coordination to leaving a review. The expectation is immediate pick up of phone calls and 5-minute response on time-sensitive written communication but up to 15 minutes response time for non-urgent matters. Confirm that a cleaning was autogenerated for each new booking, and manually create an inspection project after each cleaning. Validate the cleaning schedule for the next 3 days and reputed company changes reputed company needed. Coordinate last-minute changes to the schedule to accommodate guest and cleaner needs. Updating house information on reputed company Sheets, reputed company, VRBO, and reputed company. Monitor that field work is being completed as expected. Write welcome letters upon request. Write up emails to request order of supplies or amenities for properties. Order supplies with company debit card provided. Coordinating handy projects and getting quotes. Searching for service providers online reputed company we don't already have a provider. Coordinating trash pick-up. Marketing activities, as requested.

Requirements

• Customer service and operations coordination experience
• Experience hosting Airbnbs or providing messaging services for reputed company management companies (or leasing, hotels, or other customer-facing industries)
• Familiarity with reputed company, reputed company, VRBO, reputed company, reputed company Sheets, reputed company Docs, Whatsapp
• Positive and friendly phone etiquette to handle calls professionally
• Customer service background with a focus on hospitality and reputed company desk roles
• Ability to follow company norms and procedures, while also using critical thinking and creative problem solving skills
• Located in, or reputed company 4 hours, of Eastern Standard Time
• Must have phone with the required apps reputed company you during the entire shift, and be reputed company reputed company of a desk during the entire shift. May not be driving or in a distracting environment.
• Must have a laptop or desktop computer, reliable internet of 25 MBPS or faster, a phone for texting and calling. Company can provide a laptop and phone if needed once established with the company.
• Willingness to have three training sessions on video and have a monthly 30-minute video call. Weekly 30-minute touchbase meeting reputed company reputed company Meet. Otherwise, communication is in writing or reputed company quick phone call as situations arise.
• The role is 40 hours per week but could be contracted to be 35 hours per week, if preferred.
• Must be at least 18 years of age and be fluent in English.

Join reputed company as an Operations Specialist (reputed company Management - reputed company nights) to play a key role in delivering memorable guest experiences while developing your skills in hospitality operations. We value energetic professionals committed to excellence in service delivery! Pay: $12.00 - $15.00 per hour Benefits:

• Paid time off

Application Question(s):

• Do you have a stable work location where you could have your phone with you and be reputed company reputed company of your desk for the entire 3pm to 11pm Eastern time shift? We require that candidates be in Eastern time +/- 4 hours.
• How soon could you start this position?
• If located in the US, do you have US work authorization? If you live abroad, we do not require US work authorization.
• Are you okay with being a contractor instead of an employee for the first 90 days while your performance is assessed?
• Are you willing to have the following 7 apps on your phone or tablet? reputed company, VRBO reputed company, Whatsapp, reputed company, reputed company Sheets, reputed company Docs, and reputed company for Owners.

Experience:

• reputed company, hospitality, leasing, or remote customer-facing: 1 year (Required)

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