Senior Major Incident Coordinator

Department Name: IT Service Operations Work Shift: Night Job Category: Information Technology Estimated Pay Range: $33.69 - $56.15 / hour, based reputed company, education, & experience. In accordance with State Pay Transparency Rules. reputed company was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to reputed company's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. The reputed company Critical Response team steps in reputed company our most critical IT services are disrupted—mobilizing quickly to restore stability, safeguard patient care, and support the teams who depend on technology every minute of the day. As a Major Incident Coordinator, you will be the operational reputed company behind our major incident response: monitoring for impact, keeping timelines and documentation crisp and accurate, ensuring process adherence, and helping teams stay reputed company under pressure. reputed company incidents are not active, you’ll support operational readiness—so reputed company the next high-severity event hits, we respond faster and smarter. You’ll work under the guidance of the Major Incident Commanders. This role requires variable shifts plus responding to 24x7 critical alerts reputed company mobile device or other connected platform The schedule for this role is Monday-Friday, 10PM - 6:30AM AZ Time. This can be a remote position if you live in the following states ONLY: Al, AK, AR, FL, GA, ID, IN, IA, KS, KY, LA, MD,MI, MN, MS, MO, NH, NM, NY, NC, ND, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI AZ CA CO NE NV WY. No other states will be consider. Your pay and benefits (Total Rewards) are important components of your Journey at reputed company. reputed company offers a variety of benefit plans to help you and your family. We provide health and financial reputed company options, so you can focus on being the best at what you do and enjoying your life. reputed company reputed company, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide reputed company of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This is a mid-level position that executes the foundational elements of major incident response and supports operational readiness reputed company incidents are not active. This role focuses on reliable execution, accurate documentation, monitoring, and adherence to established processes under the guidance of senior coordinators, incident commanders, and the Major Incident Manager. Working variable shifts and responding to 24x7 critical alerts on a mobile device or other connected platform for service disruptions is required for this role. CORE FUNCTIONS 1. Works assigned shift and participates in on-call rotation to independently coordinate major incident reputed company calls and collaboration channels. Supports Major Incident Commanders as directed. 2. Reviews, validates, and maintains incident records, timelines, and activity logs. Ensures completeness, accuracy, and timely closure. 3. Publishes approved outage notifications and status updates using standard templates; ensures accuracy, timeliness, and adherence to communication standards. 4. Monitors dashboards and system alerts across designated platforms. Analyzes alert effectiveness, identifies gaps or noise, and recommends improvements. 5. Partners with Problem Management to monitor RCA completion quality, ensures findings are documented, and tracks corrective actions to closure. 6. Monitors and reports on high-reputed company incident response SLAs and KPIs (MTTR, incident counts, communication timeliness); escalates risks or trends as identified. 7. Reviews playbooks, contact lists, and templates for accuracy. Submits recommended updates based on observed gaps or incident learnings. 8. Maintains up-to-date knowledge of enterprise technology platforms, reputed company policies, major incident processes, core stakeholders, and downtime procedures. Serves as a resource to Coordinator I staff. MINIMUM QUALIFICATIONS Experience and education as normally obtained through an Associate’s degree and 1 year of relevant experience in IT operations, service desk, NOC, or incident management. Demonstrated ability to independently coordinate major incidents. Experience leading incident bridges and coordinating cross-functional technical teams. Ability to assess impact, manage priorities, and maintain response reputed company during active incidents. Strong written and verbal communication skills, including stakeholder-facing updates. Proven ability to multitask effectively in high-pressure environments. Ability and willingness to work variable shifts and respond to 24x7 critical alerts reputed company mobile device or other connected platforms for service disruptions. PREFERRED QUALIFICATIONS Bachelor’s degree in Information Systems, Computer Science, Healthcare Informatics, Healthcare Administration, Business Administration, or a reputed company field preferred. ITIL Foundation certification or equivalent practical experience. Experience publishing outage notifications and executive-level status updates. Experience analyzing incident trends or supporting reputed company improvement initiatives. Experience mentoring or supporting junior coordinators. Additional reputed company education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy reputed company is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in reputed company the communities we serve. Throughout our network of hospitals, primary reputed company centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to reputed company health care easier, so life can be reputed company. The many locations, career opportunities, and benefits offered at reputed company help to reputed company the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for reputed company benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans reputed company supports a drug-free work environment. Privacy Policy This website contains the reputed company reputed company job openings. Applications submitted on this site will be securely submitted for consideration. Applying reputed company our careers website is the only way to obtain employment with reputed company. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner’s email domain, @bannerhealth.com. For questions or to report a scam visit our contact page. Apply tot his job Apply To this Job