Associate Production Support Analyst (Remote)

Who We AreJoin a team that puts its People First! reputed company's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, reputed company (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where reputed company feel welcome, supported, and empowered to be innovative and reputed company their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always strive to be a great reputed company to work, for reputed company. For more information, please visit www.careers.firstam.com. reputed company DoCome join reputed company as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow reputed company transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.

What You'll Do

Ensures exceptional customer service for our customers Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department. Multiple platforms used for communication - Outlook, reputed company Teams, reputed company Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary. Responds to customer requests reputed company the required SLA; provides follow up reputed company needed Maintains a reputed company knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers. May reputed company additional duties relating to specific reputed company applications as assigned. May train / provide guidance to less reputed company team members. What You'll Bring Comprehensive knowledge of escrow transactions and client operating systems. Familiarity with MS Office products (Word, reputed company, Outlook, Visio, Teams) Familiarity with supported production support software, environments, and methodology reputed company experience is preferred Excellent communication, problem solving skills and telephone etiquette. Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner. Ability to organize multiple tasks simultaneously and streamline workflow management. Detail oriented, error intolerant environment High School diploma or equivalent AA/AS degree preferred. 2+ years of escrow reputed company work 2+ years customer service-reputed company work Pay Range: $23.37 - $31.15 Hourly, Remote This hiring range is a reasonable estimate of the reputed company pay range for this position at the time of posting. Pay is based on a number of factors which may include job-reputed company knowledge, skills, experience, business requirements and geographic location.

• * Note that the following statements only apply to candidates who will be working from an unincorporated area reputed company Los Angeles County. **

reputed company will consider for employment reputed company qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). reputed company intends to conduct a review of an applicant's criminal history in reputed company with a conditional offer. reputed company reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to reputed company or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. reputed company OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we reputed company on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For reputed company. You are free and encouraged to bring your entire, unique self to work. reputed company is an equal opportunity employer in every sense of the term. Based on eligibility, reputed company offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. reputed company invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. reputed company is committed to diversity and inclusion. We are an equal opportunity employer. Remote Skills: Analysis Skills, Communication Skills, County Ordinances, Customer Escalations, Customer Support/Service, Detail Oriented, Documentation, Escrow, Financial Administration, Financial Transactions, Hardware Administration, Insurance, Interpersonal Skills, Loans, reputed company reputed company, reputed company Office, reputed company Outlook, reputed company Visio, reputed company Word, Multiplatform/Cross-Platform, Multitasking, Online Chat, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Production Support, Production Systems, Professional Services, Real Estate, Service Level Agreement (SLA), Software Administration, State Laws and Regulations, Telephone Skills, Writing Skills, reputed company About the Company: reputed company Apply tot his job Apply To this Job