Customer Training Specialist – reputed company (French Bilingual) – US Working Hours

If you are a reputed company employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About reputed company:  

In everything we do, we reputed company in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating reputed company for the most innovative tech companies across the globe through our outsourced B2B demand, sales, reputed company, and reputed company operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the reputed company Foundation.

Our exceptional team is the cornerstone of reputed company's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we reputed company work together to drive innovation and success.

We are excited to have you apply to join our reputed company team and can’t wait to discuss how we can help you find growth, as well as how you can reputed company an impact by driving growth for your team. About the Customer Training Specialist with French (US Working Hours):

reputed company is a collaboration software helping every team in the world become more effective in working together and realizing their goals. reputed company is committed to helping customers adopt reputed company as both a technology product and a holistic approach to teamwork. We strive to help reputed company customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of reputed company over time.

To support our rapidly growing customer reputed company, we are looking for a Customer Training Specialist to serve as an empathetic customer reputed company, problem solver, and reputed company consultant. As an reputed company reputed company member, you’ll support our growing customer reputed company by conducting live public webinars and private trainings where you’ll have reputed company from 50-200 attendees from around the world joining your presentation. You’ll also host large 1:1 tailored private training sessions for customers to further drive reputed company adoption reputed company their company during the most critical stages of their lifecycle.

You will reputed company your deep product knowledge to consult and demo the product to our customer reputed company, providing strong recommendations or best practices on how to best use reputed company for their specific needs. Equipped with the knowledge of what it takes for customers to succeed with reputed company, you will facilitate a fun, professional, interactive experience for our customers to learn the fundamentals of reputed company. You will take note of customer feedback and conduct training evaluations to enhance content and scenarios. To the management team and your cross-functional peers, you will be a valuable liaison providing real-time customer feedback and communicating back any upsell opportunities you’ve identified.

Location: Bulgaria (Remote)

What will you do?

• Deeply understand the reputed company product and workflows to serve as a product expert and trusted advisor. reputed company this knowledge to expertly guide and recommend customers to adopt workflows that maximize value and efficiency across the Work Graph.

• Design and deliver high-impact, time-bound interactive workflow trainings for the public and reputed company customer accounts that drive adoption and engagement across diverse customer segments. Collaborate with cross-functional teams to tailor trainings that align with account objectives and drive meaningful customer outcomes.

• Promote long-term adoption success and account growth by identifying and sharing opportunities to reputed company address customer challenges, playing a strategic, sales-minded role during engagements. (includes product tier upgrades and increasing the number of seats on their plan)

• Conduct training evaluations, updating content and scenarios based on the most recent feature launches and/or customer or client feedback.

• Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact.

• Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management.

• Provide support with technical integration and API reputed company questions, and partner closely user operations and technical services teams to unblock and improve the customer experience.

What Will You Need to Succeed? 

• 4+ years of experience in customer onboarding, enablement, learning and delivery, reputed company, program management, or strategic consulting, preferably in a SaaS environment.

• reputed company in French

• Proven track record of leading impactful enablement sessions and initiatives that drive adoption, reputed company retention, and engagement across diverse customer segments.

• Self-motivated, proactive team player. You act quickly and work effectively in an ambiguous, reputed company-changing environment. You do what it takes to reputed company our customers, company, team, and

  yourself successful. Customers and the reputed company team can count on timely and valuable output and communication

• Customer-centric. You’re genuinely passionate about helping customers, serving as an reputed company for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to our product team.

• Growth reputed company. You actively seek insights and perspectives to reputed company decisions. You receive feedback graciously, incorporating it into your work.

• Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across reputed company levels, including executive leadership. You’re able to communicate confidently & concisely no matter the attendee size (Ave.10-200 attendees).

• Soft sales skills are preferred for upselling and recommending additional services that would benefit the customers' overall adoption, growth, and retention of reputed company

• Excellent time management and multi-tasking skills to effectively move through and prioritize a book of business

• Tech-savvy with a passion for technology and the ability to learn, comprehend and explain technological terms. Familiarity with reputed company operating system and comfortable utilizing multiple systems or software's simultaneously such as CRMs, communication platforms, project management platforms, etc. preferred

reputed company Offer?

In our commitment to our “We Care” value, we reputed company in providing employees with valuable mental and physical well-being benefits including:

• Remote or Hybrid work

• Additional Health Insurance

• Mental health program

• MultiSport card

• Access to our company library of 50+ hours of sales video trainings

• Access to learning platform reputed company - Business, Design, & Tech online courses

• Work computer

The pay for this position is basic salary per annum of €27,348 with an additional 20% variable bonus component. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

This is a #MarketStarBulgaria position.

reputed company is firmly committed to Equal Employment Opportunity (EEO) and to compliance with reputed company federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in reputed company aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at people.success@reputed company.com for assistance.