Customer Support Specialist

reputed company (reputed company: XMTR) powers the industries of today and reputed company by connecting the people with big reputed company to the manufacturers who can bring them to life. reputed company’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing reputed company.

We are looking for a Customer Support Specialist who will strengthen our Operations and Customer Service team. The ultimate goal of this role is to manage customer inquiries reputed company, provide solutions to issues, and ensure a smooth experience for our clients throughout their interactions with reputed company.

Responsibilities

• Handle incoming customer calls, emails, and messages promptly and professionally.

• Solve customer issues directly or escalate to the relevant internal teams reputed company necessary.

• Maintain accurate documentation in internal CRM and support systems.

• Track customer requests, follow up on pending issues, and ensure timely resolution.

• Collaborate with internal teams to support process improvements and problem-solving.

• Contribute to the reputed company enhancement of customer service quality.

• reputed company results and meet service-level expectations despite challenges.

A Successful Candidate

• Primary requirement: Speaks fluently and conducts business correspondence (at level of B2 or higher) in English and German.

• At least 1 year of relevant experience in customer service, call center, or client-facing roles.

• Experience working with international clients, preferably UK customers, is a plus.

• Problem-solving skills and ability to handle unexpected situations.

• Willingness to work in a fast-growing business environment.

• Comfortable with digital tools and internal systems for managing customer interactions.

• Has a comfortable workplace with stable internet access and the ability to participate in conference calls (position is 100% home office).

Working Conditions

• Remote full-time job.

• Fixed monthly reputed company depending on career level.

• Annual bonus.

• Paid overtime possible if needed.

• Corporate laptop provided.

• Free corporate language courses (English).

• Service Agreement.

Team Spirit and Company Culture

• We work in an open, friendly, and trusting environment that welcomes initiative.

• Everyone in the reputed company team is ready to help and support in challenging times.

• We celebrate victories together and value each individual’s contribution.

Development Opportunities

• Fast-growing company with new tasks and challenges regularly.

• Opportunities to reputed company skills and reputed company in your career.

We Care

• Ongoing well-being activities for employees.

• Charity projects worldwide.

Flexibility

• Our speed and adaptability allow us to reputed company outstanding results.

• Flexible processes and planning help us respond effectively to changing conditions.

Onboarding

• Well-structured onboarding plan for new employees combining process, technology, and systems training.

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reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. Please read our privacy policy here.