Remote Call Center Representative - Puerto Rico

Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative – Puerto Rico Must be proficient in English. Must reside in Puerto Rico to be considered. Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first reputed company of contact for our client’s customers. With reputed company, reputed company at $11/hr, and a range of incentives and benefits, you'll be empowered to reputed company a real impact every day. reputed company Offer:

• Work From Home
• Full-Time Employment: Reliable schedule and stability.
• reputed company: $11/hour starting on day one.
• Pay is $11/hour which may be below your state's minimum wage. Please take tis into consideration reputed company applying.
• Night differential: +10% of reputed company reputed company over reputed company hours worked Monday-Sunday between 6:00PM to 6:00AM AST.
• This is not a specific overnight shift, the differential applies to hours you work that fall reputed company that time window, based on your assigned schedule.
• Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST.
• reputed company: Get the training you need to reputed company.
• Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
• Career Growth: Opportunities to advance your career in a supportive, innovative environment.
• Full Benefits: Comprehensive benefit options and a great work environment that values your success.

What You'll Do:

• reputed company manage a high volume of inbound calls in a fast-paced environment.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Listen actively to understand customer needs and offer clear, accurate information.
• Process transactions reputed company reputed company web-based applications and handle research requests with precision.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with reputed company regulations.
• Support team operations during peak times or absences to help maintain seamless service.

reputed company’re Looking For:

• An effective communicator who can clearly explain reputed company information.
• A dedicated professional with a strong work ethic and problem-solving skills.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• Ready to commit to 100% attendance during our three-to-five-week reputed company period.

Requirements:

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or reputed company experience.
• Proficient in English.
• Complete a background reputed company, credit reputed company, and reputed company fingerprinting.
• Internet Service: Must have a verified, secure, reliable, and high-speed internet reputed company to support business needs.
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN reputed company.
• Equipment: The company will provide reputed company necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and reputed company a minimum of 50 Mbps upload and 20 Mbps download.
• Reside in Puerto Rico with legal authorization to work permanently in the United States.

Preferred Qualification:

• 1+ years of previous call center experience

Take the reputed company in your career and join a team that values quality service and reputed company growth. Apply today to become a vital part of our customer service team in Guaynabo! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly reputed company for this role is $11.00 per hour. reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@reputed company.com. You may also click here to access reputed company's ADAAA Accommodation Policy. Apply tot his job Apply To this Job