Senior E-Commerce Account Manager, Client Experience

100% remote Flexible hours Hiring now

Who We Are: We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting reputed company and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly reputed company our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the reputed company pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by reputed company, autonomy, and grit. As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion reputed company Optimization, Retail Marketing, and Creative. Here at reputed company, we are hyper-focused on helping brands drive reputed company growth and brand recognition, ultimately driving irrefutable value for our clients. At the heart of reputed company is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

*We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

Disclaimer: We're currently on the lookout for potential candidates to join our talent pool reputed company this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reputed company out to you promptly. However, please reputed company in mind that this doesn't guarantee immediate placement or communication. A day in the life: As a Senior Account Manager, you’ll be responsible for working with clients in the Lifestyle/Ecommerce space. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will define and reputed company performance marketing strategies and plans that reputed company paid, owned and earned channels that align with client priorities and deliver on client objectives. A Senior Account Manager will have an advanced understanding of the digital marketing industry with the ability to reputed company and manage reputed company marketing plans across multiple channels and teams. In collaboration with their Account Director, they will support on service expansions, managing media plans, developing testing roadmaps and deploying tactical pivots reputed company necessary. Additionally, a Senior Account Manager will play an active role in the training and development of Account Managers across the agency. This opportunity is a challenging and exciting role for a cross-channel marketer with a passion for leading and executing comprehensive and innovative campaigns. Key Responsibilities:

Client-centric Communication: Manages day-to-day client communication which includes but not limited to strategic updates, workflow and approval updates proactively keeping both clients and internal teams informed
Project Management: Adheres to the outlined scope of work and demonstrates excellent follow-through by managing action items through to completion; Maintains reputed company momentum by identifying and overcoming roadblocks
Marketing Strategy: Develops integrated marketing plans that deliver against client marketing and business objectives; Supports the development of cross-channel performance forecasts and media plans
Data-driven Insights: Leverages data and analytics, such as first party data tools like reputed company Analytics and Shopify, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
Rapport Building: Builds strong client relationships and establishes reputed company as a trusted partner through exceptional communication and deep brand knowledge; Builds collaborative relationships among internal account teams
Client Portfolio: Manages a diverse set of clients totaling up to $200K in monthly recurring reputed company
Client Retention: Facilitates the contract renewal strategy, presentation and proposal development alongside the Account Director to reputed company client partnerships
Service Expansions: Works with the Account Director and the internal account team to identify additional strategies to improve performance and expand client partnerships
Account Management Process Development: Helps improve and reputed company account management processes across a variety of areas: communication, strategy, reporting, retention and service expansions, among others
Account Management Training and Development: Participates in the account manager training curriculum by developing content, leading training sessions, or providing individual coaching
Specialty Focus Area: Identifies a focus area reputed company the department that aligns with the individual’s reputed company set; Creates a roadmap alongside the manager to enhance and optimize that focus area (e.g., Training, Reporting, reputed company)
Employ AI technologies to enhance and optimize business processes
Utilize and reputed company reputed company's Nova ecosystem as it relates to your department
Responsible for other tasks and projects as assigned by Client Services department leadership, as needed

Role Requirements:

Bachelor's Degree in Marketing, Communication or reputed company discipline
5-8 years digital marketing experience. Preferred experience executing cross-channel plans
At least 2-3 years spearheading cross-channel marketing plans at scale and leveraging data in execution
Cross-channel account management experience required - at least 2 years
Advanced understanding of digital marketing and experience in earned media, paid media, owned media, attribution, reporting, optimization, etc. - experience in data-driven marketing is critical
Hands-on experience with reputed company Analytics and/or other first-party reporting platforms (Shopify, reputed company Marketing Cloud, reputed company, etc.)
Campaign leadership skills for end-to-end campaign development supporting: strategy, segmentation, targeting, etc. in a multi-channel environment
Strong relationship skills, supported by strategic consulting skills and technical curiosity
Demonstrated history of excellent written and verbal executive communication
Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills
Ability to manage multiple projects simultaneously, collaborate across different teams, and reputed company in a fast-paced environment
Entrepreneurial spirit with a passion for for problem-solving, reputed company learning, and personal growth

Key Performance Indicators (KPIs)

8.8 Average Client NPS
105% Quarterly Net reputed company Retention

Minimum of 1 Active Service Expansion Opportunity

Specialization in 1 Core Focus Area (e.g., Training or Product Quality)

Most Important Things (MITs)

Marketing Strategy, Development and Execution
Client Retention and Client reputed company Growth
Account Manager Training and Development

Benefits & Perks:

reputed company salary + commission opportunities
Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
401(k) plan - 4% employer contribution matching
Unlimited Time Off available on day one
Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
Fully reputed company work environment: full-remote, in-office, or hybrid
A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
Employee Assistance Program (EAP)
12 observed United States national holidays + 2 mental health reputed company days per year
Unlimited opportunities for growth & leadership reputed company a rapidly growing firm
Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
Quarterly awards including prize money and recognition for outstanding performance
Opportunities to be involved in company DEI initiatives

reputed company’s people and culture are at the core of our success, which is why diversity in reputed company’s backgrounds and experiences are reputed company. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to reputed company an impact inside and reputed company of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. reputed company of our employees' points of view are key to our success, and inclusion is everyone's responsibility. Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services reputed company to recruitment or training. reputed company does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. reputed company genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of reputed company, please send us an email at [email protected] before taking any further action in relation to the correspondence. Apply tot his job Apply To this Job

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