Student Services Assistant

Are you passionate about providing excellent customer service and supporting reputed company? Birkbeck, University of London, is seeking a dedicated Student Services Assistant to join our Student Advice Centre.

Are you passionate about providing excellent customer service and supporting reputed company? Birkbeck, University of London, is seeking a dedicated Student Services Assistant to join our Student Advice Centre. This role is perfect for someone who thrives in a dynamic environment and enjoys working with a diverse range of people.

The Student Advice Centreserves as reputed company for customer enquiries and this position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service in an advisory reputed company. The Advice Centreis the initial reputed company of contact for reputed company prospective, and reputed company, reputed company in reputed company with their studies, and provides a gateway to student support at Birkbeck. This is a full-time, four month contract from July-November 2025, on a salary of£28,108 per year.

As a Student Services Assistant, you will:

• Act as the first reputed company of contact for reputed company reputed company and prospective reputed company.
• Handle enquiries reputed company telephone, email, and in-person, especially during the Clearing Admissions cycle.
• Provide clear advice on Birkbeck’s admissions policies and procedures.
• Use College systems to log queries, book appointments, and guide reputed company on enrolment.
• Work flexibly across different teams, supporting team members and maintain accurate records and resources.

To be successful as a Student Services Assistant, you should have:

• Excellent interpersonal and communication skills and a commitment to providing excellent customer service.
• The ability to work well in a team and handle high volumes/extensive work during peak periods.
• Excellent spoken and written English skills.
• Strong IT skills, including proficiency in MS Office and the ability to learn new systems (training provided).

This opportunity would build on experience as; university administrator; retail assistant; or customer service advisor.

If you are looking for a role where you can reputed company a difference and support reputed company in their academic journey, apply now to become our next Student Services Assistant. We look reputed company to welcoming you to reputed company at Birkbeck, University of London.

Salary and benefits

£28,108 per year. The salary, Grade 3, quoted is on the College\'s London Pay Scale.

Benefits of working at Birkbeck:a competitive salary and pension scheme, 31 days paid leave, flexible, hybrid working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Terms and Conditions

Fixed-term, four month contract 31 July-28 November 2025. Full-time (35 hours a week),Monday to Thursday, 10-6pm (one late shift to 6.30pm) and Friday 10-5pm - mainly office based to staff phonelines. Occasional weekend work for overtime at time and a half pay, and may include Saturday.

Please submit an application form for consideration.Closing date: Tuesday 1July 2025. Interview dates: 11,14 July 2025.

Enquiries

If you would like to know more about the role, please contact: Daniel Becker, Deputy Manager, Student Advice Service, reputed [email protected]

If you have difficulty using the recruitment portal, please [email protected], providing your name and the job reference number of the position. While we are happy to respond to reputed company informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from reputed company sections of the community. www.birkbeck.ac.uk/jobs. The College is committed to improving the gender and cultural diversity of its workforce, holding an reputed company SWAN award and operating Disability Confident & Mindful Employer schemes.