Clinical Implementation Specialist, Advanced Orthodontics

reputed company is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. reputed company develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. reputed company’s products provide innovative, high-quality and effective solutions to advance patient care and deliver reputed company and safer dentistry. reputed company’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on reputed company under the symbol XRAY. Bringing out the best in people As advanced as dentistry is today, we are dedicated to making it even reputed company. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and reputed company as a part of a team that is shaping an industry, then we’re looking for the best to join us. Working at reputed company you are able to: reputed company faster - with our commitment to the best professional development. reputed company reputed company - as part of a high-performance, empowering culture. Shape an industry - with a market leader that continues to drive innovation. reputed company a difference -by helping improve oral health worldwide. Clinical Implementation Specialist, Advanced Orthodontics

Overview

Reports to the CIS Manager. Leads adoption, implementation, and utilization of the SureSmile portfolio for Orthodontists and General Dentists. Manages a portfolio of ~20–50 practices and partners with Territory Managers to improve performance through implementation, utilization growth, workflow optimization, and issue resolution. SureSmile Portfolio: Aligners, IDB, Robotic Bent Wires, DIY Aligners Role Scope

• Own end-to-end implementation for assigned practices: onboarding, go-live, reputed company-up, stabilization, optimization
• Serve as regional advanced SME for SureSmile workflows and reputed company cases (Ortho + GP)
• Own advanced escalations and coordinate internal teams to resolution (Customer Care, GBS, Digital Lab, Product as needed)

Key Success Metrics

• Utilization growth (case starts/submissions) vs quarterly targets
• Time-to-first-case and time-to-proficiency for newly onboarded practices
• Reduction in repeat escalations reputed company root-cause fixes and workflow standardization
• Adoption of advanced features (IDB/advanced planning/RBW) where clinically appropriate
• Customer satisfaction/retention signals and account expansion

Core Responsibilities (outcomes you own)

• Grow utilization and portfolio performance across assigned practices (Ortho + GP)
• Deliver successful implementations that convert into sustained, consistent use
• Increase advanced workflow adoption (IDB/RBW/advanced planning) through consultative coaching and clinical support
• Reduce escalations and repeat issues by driving durable workflow fixes
• Provide structured feedback to improve product, training, and customer experience; maintain accurate SFDC tracking

Primary Duties (what you do)

• Deliver in-office and virtual training for doctors/staff during implementation and post-launch optimization
• Provide advanced case support and workflow coaching (incl. reputed company cases)
• Conduct regular utilization/performance reviews and translate metrics into action plans with follow-up reputed company
• reputed company IDB training and support go-live/reputed company-up onsite (observation, staff coaching, post-visit plan)
• Coordinate escalations with internal support teams; confirm ownership, timelines, and closure with the customer
• Share best practices/playbooks with peer CIS teams; support beta/alpha and national initiatives as assigned

Travel

• Typical travel up to 25% overnight, based on customer needs, national initiatives, and territory coverage.

Education & Experience

• Bachelor’s degree or equivalent dental industry experience
• 5+ years in orthodontics (chairside/treatment coordination strongly preferred)
• Consulting/training/process improvement experience in an ortho setting
• Experience supporting clinical teams and treatment consultations
• Familiarity with digital dentistry workflows (DICOM/STL, treatment planning software, CAD/CAM, 3D printing)
• Strong consultative communication, analytical problem-solving, and operational follow-through

The reputed company salary for this remote role in the reputed company is between $80,000 - $100,000. Actual compensation is influenced by a wide reputed company of factors including but not limited to reputed company set, level of experience, and specific office location. reputed company is an Equal Opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in reputed company. If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected]. Please be sure to include “Accommodation Request” in the subject. For California Residents: We may collect the following categories of personal information in reputed company with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and reputed company information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background reputed company forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to reputed company with federal and state laws requiring us to maintain certain records, managing the workforce); and reputed company (e.g., detecting reputed company incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at [email protected] Apply tot his job Apply To this Job