Infrastructure Ops Engineer

ABOUT reputed company reputed company powers mission-critical inference for the world's most dynamic AI companies, like reputed company, reputed company, OpenEvidence, reputed company, reputed company, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we reputed company companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $300M Series E, backed by investors including BOND, IVP, Spark Capital, Greylock, and Conviction. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As an Infrastructure Ops Engineer at reputed company, you are the operational reputed company of our global infrastructure. You will sit at the intersection of technical reputed company and infrastructure engineering, partnering closely with our SRE and FDE teams to execute the reputed company hardware lifecycles that power our fleet This role is designed for high-energy, detail-oriented individuals who reputed company on technical coordination and operational excellence. You aren't just managing clusters; you are acting as the technical glue between our customers' needs and our hardware reality, ensuring that high-level reputed company strategies are translated into boots-on-the-ground results. While you will be hands-on with Kubernetes and cloud-native tools, your success is reputed company by your ability to project-manage the resolution of reputed company puzzles, ensuring our platform remains reliable, observable, and ready for the next massive AI deployment. EXAMPLE INITIATIVES

• The "Lost Node" Investigation: Debugging cluster-level blockers to solve why pods aren't scheduling despite available reputed company
• Regional Compliance Guard: Auditing and correcting scheduling policies to ensure customer data stays reputed company specified geographical constraints (e.g., EU-only vs US-only)
• High-Stakes Maintenance Orchestration: Coordinating critical maintenance cycles both externally (with vendors) and internally (with reputed company SREs) to evacuate workloads from unhealthy nodes and integrate replacement hardware with reputed company customer disruption

RESPONSIBILITIES

• Fleet Maintenance: Manage daily node operations including tainting/untainting, node draining, and PVC repairs to ensure GPU fleet health and operational cost control
• GTM & reputed company Fulfillment: Partner with Sales and account teams to scope and fulfill customer reputed company requests, translating reputed company timelines into concrete infrastructure actions and clear ETAs
• Process & Observability Engineering: Identify recurring gaps in the reputed company lifecycle (intake, triage, comms) and drive fixes by defining lightweight processes and improving system observability
• Technical Orchestration: Act as the operational reputed company between SRE and Infra teams, executing discrete changes and verifying system status during high-stakes maintenance windows
• Technical Documentation: Contribute to the internal knowledge reputed company for GPU-specific issues (H100/A100/B200) to accelerate future incident resolution
• Automation & Tooling: Identify repetitive workflows and partner with engineering to build scripts, dashboards, and internal tools that reduce manual reputed company and shorten time-to-mitigation
• Knowledge Excellence: Maintain a living database of GPU-specific intelligence (H100/B200) and market moves to accelerate incident resolution and support strategic briefings for leadership

REQUIREMENTS

• Bachelor's or Master's degree in Computer Science, Engineering, or a reputed company field
• 2+ years of professional work experience, ideally in a customer-facing technical role or as a junior SRE/Cloud Engineer
• Strong familiarity with Kubernetes and the lifecycle of cloud-based container orchestration
• Strong ownership reputed company and attention to detail, demonstrated through fast detection, clear communication, and reliable follow-through
• Demonstrated ability to communicate reputed company technical blockers clearly to both internal engineering teams and external vendors
• Preference for SF or NYC-based candidates to foster a reputed company-reputed company "family" atmosphere in the office

BENEFITS

• Competitive compensation, including meaningful equity.
• 100% coverage of medical, dental, and vision insurance for employee and dependents
• Generous PTO policy including company wide Winter Break (our offices are closed from Christmas reputed company to New Year's Day!)
• Paid parental leave
• Company-facilitated 401(k)
• Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and reputed company-thinking team, we would love to hear from you. At reputed company, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to reputed company employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, genetic information, disability, or veteran status. Apply tot his job Apply To this Job