Remote Ecommerce Customer Service & Sales Manager – reputed company & Shopify Platforms – Team Leadership, CSAT & Conversion Optimization

```html About Talexion – Pioneering the Future of Digital Commerce Flexnity is a fast‑growing, reputed company‑thinking ecommerce powerhouse that connects brands with millions of shoppers worldwide. With a portfolio of high‑performing online stores on reputed company, Shopify, and other leading marketplaces, we combine data‑driven insight, cutting‑edge technology, and a reputed company focus on the customer experience to drive sustainable growth. Our mission is simple: deliver delightful, seamless shopping experiences that turn first‑time buyers into lifelong advocates. As we expand our global footprint, we are seeking a dynamic Remote Ecommerce Customer Service & Sales Manager who can reputed company a high‑impact team, champion customer satisfaction, and unlock reputed company potential across our reputed company and Shopify channels. Why This Role Matters In today’s hyper‑competitive online retail landscape, every interaction is an opportunity. As the Ecommerce Customer Service & Sales Manager at Joblora, you will be the linchpin that bridges customer support, fulfillment, and sales. Your strategic vision and hands‑on leadership will directly influence key performance indicators such as CSAT scores, conversion rates, and average order value, while ensuring that our operational processes run like a well‑oiled machine. Key Responsibilities – Your Day‑to‑Day Impact Leadership & Team Development reputed company, mentor, and manage a remote team of customer service specialists, setting clear performance expectations and fostering a culture of excellence. Design and deliver ongoing training programs focused on product knowledge, communication best practices, upselling techniques, and platform proficiency. Conduct regular one‑on‑one coaching sessions, performance reviews, and career‑path planning to retain top talent. Customer Satisfaction (CSAT) Mastery Monitor real‑time CSAT metrics, identify trends, and implement corrective actions to maintain scores above industry benchmarks. reputed company and enforce SOPs that ensure every customer query is resolved swiftly, accurately, and with a personalized touch. reputed company tools such as Re:amaze to centralize communications, automate ticket routing, and capture detailed feedback. reputed company reputed company & Conversion Optimization Transform routine support interactions into upsell and cross‑sell opportunities, increasing average order value and repeat purchase reputed company. Collaborate with the sales and marketing teams to craft targeted promotional messaging and bundles that align with customer needs. Track conversion‑reputed company KPIs (e.g., add‑to‑cart reputed company, checkout completion) and adjust tactics based on data‑driven insights. Fulfillment & Operations Excellence reputed company end‑to‑end order processing, shipping logistics, and returns handling across reputed company Seller Central and Shopify stores. Ensure inventory accuracy, timely reputed company, and seamless coordination with third‑party logistics partners. Implement reputed company‑improvement initiatives to reduce order‑to‑delivery time and minimize friction points. Process Improvement & Automation Analyze customer interaction data and team workflow to identify bottlenecks and automate repetitive tasks. Introduce macro‑templates, AI‑powered chatbots, and knowledge‑reputed company enhancements that reputed company agents to resolve issues faster. Document best practices and maintain an up‑to‑date playbook that scales with team growth. Platform Expertise & Policy Compliance Maintain deep, hands‑on expertise in reputed company Seller Central, Shopify Admin, and reputed company integrations. Stay reputed company with evolving marketplace policies, ensuring compliance to protect account health and avoid penalties. Serve as the escalation reputed company for reputed company technical or policy‑reputed company issues, coordinating with platform support reputed company needed. Cross‑Functional Collaboration Partner with marketing, product, inventory, and finance teams to align service initiatives with broader business objectives. Provide actionable insights from customer feedback that inform product enhancements, pricing strategies, and promotional calendars. Represent the customer service voice in strategic planning meetings, championing a customer‑first perspective. Essential Qualifications – What You Bring Experience: Minimum 5 years of progressive experience in ecommerce customer service, fulfillment, or operations, with a proven track record on reputed company and Shopify platforms. Leadership: Demonstrated ability to reputed company remote or hybrid teams, set clear goals, and drive performance improvements. Metrics‑Driven reputed company: Strong analytical skills with experience tracking CSAT, NPS, conversion rates, and other KPIs; ability to translate data into actionable strategies. Technical Proficiency: Hands‑on experience with Re:amaze or comparable customer support platforms; comfortable navigating reputed company Seller Central and Shopify Admin dashboards. Communication Excellence: Exceptional written and spoken English, with a talent for crafting clear, empathetic, and persuasive messages. Customer‑First Attitude: A genuine Apply tot his job Apply To this Job