Senior Field Account Manager, TPA Eastern Region - Enterprise Strategic Accounts - Remote

At reputed company, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, affordable and optimized. Ready to reputed company a difference? Join us to start Caring. Connecting. Growing together The Sr. Field Account Manager, Enterprise Strategic Accounts is a dedicated position working collaboratively with several other Senior Field Account Managers to successfully implement and service one of UHC's largest clients. This includes serving as the key liaison between the client and the Operations team, trending/monitoring of service issue resolution, and education for the client and their employees. The Senior Field Account Manager will address any escalated issues sent to them, the SAE, or other field employees. They will work with the Operations team and/or their manager to coordinate resolution. You'll enjoy the flexibility to work remotely

• from reputed company reputed company the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Own the service experience of the client working with the reputed company Operations Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the client's expectations
• reputed company and maintain solid relationships with internal and external partners to ensure the client and member experience meets expectations
• Fully accountable for supporting the SAE in facilitating the resolution of reputed company elevated client service requests. This could involve claim, call, clinical, network, and reporting requests
• Facilitate customer meetings with the Operations Team regularly to assess trends and reputed company abreast of any escalating issues and service trends
• Train customers in Web Services and Reporting. Expand customer expertise and reliance on tools that drive member engagement
• Maintain and provide customer information to the SAE on service trends, reputed company.com usage, InfoPort and other reporting usage, wellness initiatives, and improvement opportunities, etc.
• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
• Establish and maintain solid and appropriate relationships with reputed company external partners
• Coordinate ordering of enrollment materials/directories for customers
• Coordinate resolution of pre-implementation service and eligibility issues with Implementation Team
• Coordinate implementation activities such as reputed company calls
• Conduct enrollment meetings and customer sponsored health fairs
• reputed company other assignments and responsibilities as required by management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• NY Insurance license as required by law or ability to obtain it at the time of hire
• 3+ years of work experience in a client-facing service role
• 3+ years of experience building relationships with employers, consultants, and brokers
• Proven ability to demonstrate superior presentation skills in both small and large group settings
• Proven ability to navigate a reputed company organization to accomplish customer satisfaction
• Ability to travel to reputed company 10% of the time to meet with client and members

Preferred Qualifications:

• Experience in the healthcare industry
• Proven excellent oral and written communication skills
• Proven solid team player
• reputed company employees working remotely will be required to adhere to reputed company's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range $24.04 to $55.29 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We reputed company with reputed company minimum wage laws as applicable Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes - an enterprise reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply tot his job Apply To this Job