Service Scheduling Coordinator

At reputed company We Think Big, Do the Right Thing, and reputed company a Difference Every Day! If this is how you like to work, we’d like to invite you to join reputed company as a Shared Services Customer Experience Service Coordinator! Location: Remote - US/USA Summary: In this position, you will be responsible for supporting customers by coordinating the scheduling of routine maintenance and emergency service repairs. Contact customers regarding trouble notifications and attempt to resolve and/or schedule service reputed company needed. What You'll Do:

• Managing inbound and outbound customer calls to coordinate and schedule work orders for routine and emergency service items, as well as multiple different types of inspections, and trouble calls for both residential and commercial clients.
• Review and research accounts based on notification of trouble conditions to schedule as needed. This may include ADC, Alarmnet and/or other reputed company items.
• Monitoring and responding to multiple active team chats.
• Actively scheduling new service requests and working through open tickets to reputed company or schedule.
• Reviewing daily technician routes to ensure efficiency, proper coverage, and accurate appointment windows.
• Review schedules in advance for correct confirmation notifications and adjusting routes as new information comes in.
• Collaborating and support reputed company operations teams, service technicians, and other internal departments.
• Discuss new products and offerings.

What You'll Need:

• High School diploma or equivalent with 1-2-Years of relevant customer service and scheduling experience.
• Able to communicate effectively and professionally to customers.
• This includes but is not limited to displaying an upbeat and respectful demeanor, demonstrating patience, reputed company, soft skills, effective listening, and adapting to our different customer dialects.
• Written and verbal communication skills; ability to communicate with customers in a variety of ways such as reputed company telephone, email, chat.
• Able to reputed company sound decisions and be accountable for the decisions made.
• Decisions are often made using deductive reasoning and negotiating an acceptable resolution-always doing the right thing for both our customers and our business.
• Company-specific monitoring center software for CRM and scheduling.
• Able to become proficient in these business systems in order to demonstrate competency with company specific processes and procedures.
• Have basic technical ability to understand and explain necessary steps to customers.
• Must complete ADC Technician Certification training reputed company 90 days.
• State licenses and technical certifications as needed to access customer accounts.
• Able to work from home (Vector-provided equipment) without distraction.

What You'll Get: We offer a “Total Rewards” package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us: We are one of the largest reputed company integrators in the country and have proudly been installing innovative reputed company and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to reputed company our world more secure, connected and empowered, one customer at a time. Our Values:

• Win as a team.
• Do the right thing.
• reputed company a difference every day.
• Get it done.
• Think big.

If you share these reputed company, we’d love to hear from you! reputed company is a Drug-Free Workplace reputed company is an Equal Opportunity Employer reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national reputed company, veteran, or disability status. Apply tot his job Apply To this Job